Kayla Gallagher
Boynton Beach,FL
Summary
A seasoned Hospitality Professional with a proven track record at Dsk Group, I excel in enhancing guest satisfaction and expanding business reach. Skilled in guest relations management and problem-solving, I consistently achieve positive feedback through exceptional service and innovative marketing strategies. My ability to multitask and adapt ensures the highest standards of customer service.
Overview
2026
2026
years of professional experience
Work History
Hospitality Professional
Bostons on the Beach
Bartender
Casablanca West Palm Beach
03.2025 - Current
Hospitality Worker
Hijinx
02.2025 - Current
Hospitality Professional
Dsk Group
10.2011 - 11.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Achieved consistent positive feedback from guests through personalized attention and anticipating their needs.
- Implemented marketing strategies to increase visibility and attract new business, expanding the hotel''s reach within the local community.
- Demonstrated exceptional multitasking abilities and interpersonal skills to foster a welcoming environment.
Education
ASN - Nursing
Palm Beach State College
Lake Worth, FLSkills
- First aid and safety
- Hygiene and sanitation
- Staff training and development
- Complaint handling
- Creativity and innovation
- Task delegation
- Sales and upselling
- Property management systems
- Marketing and promotions
- Guest relations management
- Reservation management
- Cross-cultural awareness
- Meeting facilitation
- Brand representation
- Food and beverage expertise
- Housekeeping standards
- Revenue management
- Menu design
- Language proficiency
- Cleaning and sanitizing
- Food safety
- Food preparation
- Housekeeping
- First aid training
- Supply restocking
- Guest relations
- Upselling strategies
- Health code compliance
- Event planning
- Event preparation
- Production leadership
- Safe alcohol service
- Item recommendation
- Concierge support
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
- Front desk operations
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer satisfaction
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Check-in and Check-out procedures
- Hospitality services
- Cash handling
- Detail-oriented
- Customer service management
- Relationship building
- Phone and email etiquette
- Office organization
- Administrative skills
- Team building
- Data entry
- Task prioritization
- Front desk management
- Self motivation
- Invoicing and billing
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Operations management
- Computer literacy
- Goal setting
- Hospitality management
- Professionalism
- Check-in procedures
- Interpersonal communication
- Public speaking
- Team supervision
- Strategic planning
- Staff training
- Staff supervision
- Inventory control
- Record keeping
- Payment processing
- Front office management
- Time management abilities
- Guest reception
- Adaptability
- Written communication
- File management
- Billing procedures
Timeline
Bartender
Casablanca West Palm Beach
03.2025 - Current
Hospitality Worker
Hijinx
02.2025 - Current
Hospitality Professional
Dsk Group
10.2011 - 11.2024
Hospitality Professional
Bostons on the Beach
ASN - Nursing
Palm Beach State College
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