Kayla Garza
Greenville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Billing/Charge Master Specialist
Hunt Regional Medical Center
01.2023 - Current
- Follow all company policies and procedures to deliver quality work.
- Resolve issues and/or concerns amicably in a timely manner.
- Complete all primary and secondary billing, and work payer edits in a timely manner.
- Collaborating with the Nurse Auditor in regards to charges which fail billing edits.
- Assist Billing Coordinator/Manager, when needed on special projects.
- Additional duties include rebills, late charges, and reviewing patient accounts.
Cashier/ Barista
Hunt Regional Medical Center
11.2019 - 03.2022
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS, inputted product costs and gave back correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Received feedback and complaints while demonstrating exceptional customer service
- Maintained clear checkout area for tidy presentation
- Ordered, stocked and rotated aisles and departments
- Greeted customers with prompt and friendly service
- Kept up high pace to minimize customer wait times at checkout
- Supported trainees to match expected level of speed, product knowledge and customer service
- Notified store management on product shortages and damages
- Balanced cash drawers at shift beginning and end
- Verified prices and calculated totals using scanners and Point Of Sale (POS) systems
- Returned non-purchased products to shelves, maintaining strong visual merchandising.
Motel Front Desk Clerk
Motel 6
10.2018 - 05.2019
- Collected credit card information for transactions and posted charges for customers
- Managed guest reservations and room assignments
- Supported guests and provided assistance with problems
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Reviewed guest accounts and charges during check-out to generate invoices and receipts
- Verified customers' credit and established payment methods before checking in clients
- Maintained clean and well-stocked lobby.
Cashier
Chick-Fil-A
05.2016 - 08.2018
- Kept up high pace to minimize customer wait times at checkout
- Answered questions regarding special and seasonal products
- Set up merchandise displays, including endcaps, floor displays and aisles
- Greeted customers with prompt and friendly service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Balanced cash drawers at shift beginning and end.
Education
High School Diploma -
Greenville High School
Greenville, TXAssociate of Science - Allied Health
Paris Junior College
Greenville, TX12.2022
Skills
- Cash Handling
- Problem-Solving
- Credits and Refunds
- Employee Training
- Work Task Prioritization
- Cooperative Attitude
- Reliable and Responsible
- Policies and Procedures
- Detail-Oriented
- Customer Service Excellence
- Training and Development
- Honest and Dependable
- Root Cause Analysis
- Management collaboration
- Data Analysis
- Process Analysis
- Issue Research
- Improvement plan knowledge
Languages
Spanish
Native or Bilingual
Timeline
Billing/Charge Master Specialist
Hunt Regional Medical Center
01.2023 - Current
Cashier/ Barista
Hunt Regional Medical Center
11.2019 - 03.2022
Motel Front Desk Clerk
Motel 6
10.2018 - 05.2019
Cashier
Chick-Fil-A
05.2016 - 08.2018
High School Diploma -
Greenville High School
Associate of Science - Allied Health
Paris Junior College
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