Kayla Gebolys

• Coordinated schedules and appointments for executives, ensuring efficient time management.
• Managed office supplies inventory, implementing cost-saving measures and reducing waste.
• Developed and maintained filing systems, improving document retrieval efficiency for team members.
• Assisted in preparing reports and presentations, enhancing clarity and professionalism of deliverables.
• Worked in Quickbooks creating and editing invoices as well as quotes.
• Worked in Microsoft Word using digital tools to automate administrative tasks improving efficiency.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• Delivered exceptional customer service to enhance dining experience and ensure satisfaction.
• Trained new servers in each event setting.
• Waited tables, carrying trays of all shapes and sizes too dinner and drink orders.
• Worked cocktail hours in all positions such as buffet stations, hand-pass, greeting, as well as clean up.
• Took care of 1-4 tables depending on if it was sit-down or buffet styled dinner.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

During my time at The Legacy Castle I also trained as a Bridal Attendant at the castle for 9 months starting September 2024 until May 2025.

• Fixed the brides dress and positioned it for photos.
• Dealt with photographers and planners, communicating kindly and respectfully to keep bride and groom on schedule.
• Learned customer service skills to the full extent, made connections with each bride and groom.
• Learned how to tie, lace up, zip up, and bustle wedding gowns of all different shapes, sizes, and cultures.
• Learned the layouts and order of each cultures wedding.
• Stayed by the bride's side at all times throughout the wedding.
• Learned how to manage business meetings, conferences, tricky trays, raffles, and all work events.
• Learned the layout of sweet 16s, bat mitzvah's, quinceañera's, and etc.

At the Legacy Castle I often worked 12+ hour shifts on bridal and 6+ hour shifts as a server, usually no breaks, this job taught me to be used to long hours and hard work, not5 only that but to enjoy it also.

• Assisted customers in locating products, ensuring a positive shopping experience.
• Operated point-of-sale systems efficiently, processing transactions accurately.
• Maintained store presentation standards by organizing merchandise and displays.
• Collaborated with team members to achieve sales goals and improve customer service.
• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Greeted customers and provided outstanding customer service.