Kayla Gee
Dallas,GA
Summary
Well-rounded Hospitality Leader possessing excellent clerical and team support abilities. Skilled in scheduling meeting and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Energetic bartender/bar manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows and patron experience. Focused on attentively assisting staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
Bosco's Gym
Gainesville , TX
11.2023 - 06.2024
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Initiated group programs to challenge members to make exercise part of daily routines.
- Utilized well honed decision making skills to quickly and effectively find solutions to customer issues.
Shift Leader Manager/Bartender
Rib Crib Bbq & Grill
Gainesville, TX
10.2017 - 06.2024
- Ensured great customer service to all guests to make them want to visit again.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upheld company standards and compliance requirements for operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reinforced rules to promote superior employee performance.
- Helped employees accomplish tasks during peak periods.
- Placed weekly liquor orders, performed weekly liquor counts, and monitored daily checklists.
- Open and closed store in absence of senior managers.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Shift Leader Manager/Bartender
Applebee's Bar and Grill
Gainesville , TX
04.2012 - 10.2017
- Upheld company standards and compliance requirements for operations.
- Ensured great customer service to all guests, to make them want to visit again.
- Responded to customer concerns efficiently, accurately, and with detailed information.
- Performed frequent checks to maintain consistently high quality of food preparation and drink service.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu, and handled inventory, regulation compliance, and customer relationships.
Education
High School Diploma -
Midway High School
Henrietta, TX05-2001
Tarleton State University
Stephenville, TXSkills
- Proficient in Mixology
- Hospitality and Guest Service
- Staffing and Sales Reporting
- Health Code Compliance
- Alcohol Ordering/Suggestive Selling
- Budgetary Planning
- Team Building
- Documentation and Reporting
- Administration and Reporting
- Team Leadership
- Training and Development
Timeline
Office Manager
Bosco's Gym
11.2023 - 06.2024
Shift Leader Manager/Bartender
Rib Crib Bbq & Grill
10.2017 - 06.2024
Shift Leader Manager/Bartender
Applebee's Bar and Grill
04.2012 - 10.2017
High School Diploma -
Midway High School
Tarleton State University