Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
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Kayla Giddens

Atlanta,Georgia

Summary

Dynamic hospitality professional with over 4 years of experience in customer service and high-pressure environments. Proven ability to enhance guest satisfaction through exceptional service delivery and effective multitasking. Recognized for reliability and professionalism, with a strong aptitude for fostering positive relationships with guests and team members. Aiming to leverage interpersonal skills and dedication as a hospitality associate in a lively nightlife setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Ruth’s Chris Steakhouse
Kennesaw, US
01.2025 - Current
  • Enhanced seating arrangements to streamline service flow.
  • Boosted service quality through improved bar operations.
  • Optimized team operations to ensure consistent service excellence.
  • Increased efficiency by refining hosting responsibilities.
  • Engaged with guests to address needs and enhance dining experience.
  • Processed payments from customers using a POS system.

Server Assistant

Provino's Italian Restaurant
Kennesaw, GA
05.2024 - 10.2025
  • Monitored guest tables, and provided prompt assistance to ensure a positive dining experience.
  • Assisted servers by delivering food, refilling drinks, and clearing dishes efficiently.
  • Prepared tables with menus, silverware, and condiments to maintain a guest-ready atmosphere.
  • Collaborated with team members to support smooth operations during high-volume shifts.
  • Helped onboard and train new server assistants in daily responsibilities and service standards.
  • Maintained compliance with health, safety, and sanitation procedures.
  • Demonstrated multitasking skills by handling additional duties as needed in a fast-paced environment.

Membership Sales

Bj’s Wholesale Club
East Point, US
08.2021 - 11.2021
  • Increased membership sales through targeted strategies and customer engagement.
  • Achieved measurable growth in membership numbers within a short timeframe.
  • Utilized analytical skills to identify and resolve customer concerns effectively.
  • Collaborated with team to implement successful sales initiatives.
  • Enhanced customer satisfaction, leading to repeat business and referrals.
  • Drove membership sales through engaging presentations, resulting in increased sign-ups and enhanced customer loyalty.

Team Member

Truett’s Luau
Fayetteville, US
05.2021 - 07.2021
  • Efficiently handled cash and orders, enhancing transaction speed and customer satisfaction.
  • Prepared specialty drinks with precision, improving customer retention and experience.
  • Organized and stocked supplies, ensuring a productive and well-maintained work environment.

Cashier

Zaxby’s
East Point, US
12.2020 - 05.2021
  • Processes transactions accurately, enhancing customer satisfaction through personalized service.
  • Coordinates high-volume calls, improving team efficiency and communication.
  • Maintains organized food packaging, contributing to operational efficiency.

Education

Integrated Health Science -

Kennesaw State University
Kennesaw, GA
05-2026

High School Diploma -

Benjamin Banneker High School
Atlanta, GA
05.2022

Skills

  • Hospitality service proficiency
  • High-capacity task management
  • Effective Communication
  • Point-of-Sale & Cash Management
  • Collaborative Teamwork
  • Operational Attention to Detail
  • Adaptability & Composure Under Pressure
  • Professional Image & Guest Engagement

Certification

  • Alcohol Permit
  • ServSafe Certification
  • Microsoft Word & PowerPoint certified

Accomplishments

  • Home Depot 3DE Case Study Award: Recognized for outstanding performance in a real-world business challenge.
  • Employee Recognition – Customer Service Excellence: Acknowledged for exceptional service at multiple positions.
  • Trainer – Ruth’s Chris Steakhouse & Provino’s Italian Restaurant: Mentored and trained new staff on company procedures and service standards.
  • Employee of the Month: Awarded for reliability, professionalism, and exceptional performance.

Affiliations

Volunteer & Community Service

  • Give A Gift at Church (2019): Assisted in organizing and distributing gifts to community members.
  • Toy Drive (2019): Supported collection and distribution of toys to local children.
  • Lake & Campus Cleanup (2023): Participated in environmental projects to maintain community spaces.

Extracurricular & Leadership Activities

  • HOSA Member: Engaged in local, area, state, and national competitions; gained exposure to health science education and biomedical programs.
  • 3DE & Magnet Student: Collaborated on case study challenges and competitions; partnered with businesses including Home Depot, Chick-fil-A, and Blue-Sky Agency; presented marketing strategies to peers and administration.
  • Next Generation Member: Participated in monthly exposure trips to local companies, colleges, and service organizations; contributed to competitions and professional projects.
  • Honor Roll: 2018-2022

References

References available upon request.

Timeline

Team Member

Ruth’s Chris Steakhouse
01.2025 - Current

Server Assistant

Provino's Italian Restaurant
05.2024 - 10.2025

Membership Sales

Bj’s Wholesale Club
08.2021 - 11.2021

Team Member

Truett’s Luau
05.2021 - 07.2021

Cashier

Zaxby’s
12.2020 - 05.2021

Integrated Health Science -

Kennesaw State University

High School Diploma -

Benjamin Banneker High School

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