Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Gidney

Riverview,FL

Summary

Dynamic claims adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.

Overview

11
11
years of professional experience

Work History

Auto Claims Adjuster

USAA
11.2022 - Current
  • Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines
  • Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service
  • Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim
  • Conduct thorough investigations including obtaining necessary documents and forms from claimants and insureds; conducting recorded statements
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds and attorneys within approved payment authority
  • Recognize recovery opportunities in regards to subrogation and salvage
  • Identified and assessed auto damage and informed clients about necessary repairs.
  • Worked closely with body shops and automobile professionals to discuss and negotiate repair pricing and assess liability.
  • Aimed to provide clients with the highest level of customer service possible.

Income Maintenance Technician III

Department Of Human Services
07.2019 - 05.2022
  • Interview applicants/clients and assists them in understanding and completing all required eligibility paperwork.
  • Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
  • Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
  • Conducts client customer service reviews.
  • Reviews cases for accuracy and completeness.
  • Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
  • Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
  • Issues permits, titles, registrations, handicap placards and license plates as appropriate.
  • Assesses all associated taxes and fees as required by law, performs self-audit and reconciliation on a daily basis.
  • Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
  • Questions, interviews, confers, or advises clients on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
  • Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the client's needs and expectations.
  • Participates in opening and closing functions as directed; distributes cash drawers, verifies cash receipts, reconciles check reports to each cashier and runs required accounting tapes.
  • Resolves minor discrepancies when necessary, working to ensure that all monies collected are in balance.
  • Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate client contact and provide in-depth information and/or direction to those seeking to access departmental services.
  • Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees, reconciling any errors or inconsistencies.
  • Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
  • Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
  • Maintains a safe and clean working environment by complying with procedures, rules and regulations.
  • Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
  • Contributes to team effort by helping to achieve departmental goals.
  • Serves as a representative of the designated election official when required; fulfilling all roles and/or tasks as assigned.
  • Assists in other departments and/or with County-wide events as directed.
  • Performs other duties as required.

Motor Vehicle Compliance

Department Of Motor Vehicles
01.2018 - 07.2019
  • Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations including but not limited to emissions standards, insurance requirements, 2% rental guidelines and secure and verifiable identification.
  • Determines necessary action, executes and establishes the legal records of motor vehicle titles and registrations for use by governmental and other official enforcement entities.
  • Issues permits, titles, registrations, handicap placards and license plates as appropriate.
  • Assesses all associated taxes and fees as required by law, performs self-audit and reconciliation on a daily basis.
  • Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
  • Questions, interviews, confers, or advises clients on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
  • Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the client's needs and expectations.
  • Participates in opening and closing functions as directed; distributes cash drawers, verifies cash receipts, reconciles check reports to each cashier and runs required accounting tapes.

Unit Supply Specialist

United States Army
10.2012 - 05.2017
  • Secret Clearance
  • Oversaw monthly inventories for commander's equipment.
  • Communicated with people outside the organization, representing the organization to the public.
  • Monitored and controlled resources to prevent the spending of organizations money.
  • Resolves minor discrepancies when necessary, working to ensure that all monies collected are in balance.
  • Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate client contact and provide in-depth information and/or direction to those seeking to access departmental services.
  • Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees, reconciling any errors or inconsistencies.
  • Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
  • Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
  • Maintains a safe and clean working environment by complying with procedures, rules and regulations.
  • Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
  • Contributes to team effort by helping to achieve departmental goals.
  • Serves as a representative of the designated election official when required; fulfilling all roles and/or tasks as assigned.
  • Assists in other departments and/or with County-wide events as directed.
  • Performs other duties as required.

Education

Associate of Science -

Georgia Military College - Milledgeville
Milledgeville, GA

Associate of Science -

Pikes Peak Community College
Colorado Springs, CO

Bachelor of Science - Industrial And Organizational Psychology

University of Phoenix
Tempe, AZ

High School Diploma -

C E Ellison High School
Killeen, TX
06.2011

Skills

  • Damage assessment
  • Claims handling
  • Auto damage appraisal
  • Customer service expertise
  • Claims process explanation
  • Excellent Communication
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Insurance regulations knowledge
  • Risk Assessment
  • Policy investigations
  • Insurance policy coverage knowledge
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Document and Records Management
  • Excellent Attention to Detail
  • Time Management

Timeline

Auto Claims Adjuster

USAA
11.2022 - Current

Income Maintenance Technician III

Department Of Human Services
07.2019 - 05.2022

Motor Vehicle Compliance

Department Of Motor Vehicles
01.2018 - 07.2019

Unit Supply Specialist

United States Army
10.2012 - 05.2017

Associate of Science -

Georgia Military College - Milledgeville

Associate of Science -

Pikes Peak Community College

Bachelor of Science - Industrial And Organizational Psychology

University of Phoenix

High School Diploma -

C E Ellison High School

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Kayla Gidney