Kayla Gilliam
Montgomery
Summary
Dynamic professional with senior living experience at Charlton Place Rehabilitation & Healthcare Center, excelling in resident support and creative planning. Proven ability to enhance engagement through innovative activities, fostering strong relationships and promoting cognitive health. Skilled in communication and office administration, consistently delivering high satisfaction and attentive care.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Activities Assistant
Charlton Place Rehabilitation & Healthcare Center
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Keyholder
Dollar General Market
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Online Personal Shopper
Walmart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Resident Assistant
Charlton Place Rehabilitation & Healthcare Center
06.2022 - 02.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Education
Current -
Auburn University of Montgomery
Montgomery, ALSkills
- Communication skills
- Team collaboration
- Senior living experience
- Relationship building
- Resident support
- Creative planning
- Flexibility
- Office administration
Certification
CPR certified
Timeline
Resident Assistant
Charlton Place Rehabilitation & Healthcare Center
06.2022 - 02.2024
Activities Assistant
Charlton Place Rehabilitation & Healthcare Center
Keyholder
Dollar General Market
Online Personal Shopper
Walmart
Current -
Auburn University of Montgomery
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