Summary
Overview
Work History
Education
Skills
CONTACTS
Timeline
Generic

Kayla Ginivan

Lynn,MA

Summary

Dedicated medical professional with a proven track record of advancement from Medical Assistant to Senior Manager, Practice Operations. Demonstrated ability to adapt, acquire new skills, and foster a collaborative environment. Passionate about making a positive impact through continuous learning and mentorship in the medical field.

Overview

13
13
years of professional experience

Work History

Senior Manager, Practice Operations

Perfect Health, ConcertoCare, VPC
08.2018 - 06.2025
  • Provided strategic leadership to cross-functional teams, fostering a culture of collaboration, accountability, and high morale that boosted overall productivity.
  • Directed complex, large-scale projects by introducing systems and process improvements that enhanced operational efficiency and reduced costs.
  • Built and nurtured strong relationships with patients and care teams, promoting patient retention and long-term engagement.
  • Drove performance excellence by implementing training programs, mentoring staff, and developing clear performance goals to support professional growth.
  • Partnered with leaders across departments to align operational strategies with organizational goals and promote cohesive success.
  • Championed process optimization efforts that led to improved resource allocation, faster project delivery, and reduced operational overhead.
  • Implemented data-driven decision-making practices that increased provider reimbursement and ensured sound financial performance.
  • Led hiring, onboarding, and performance evaluation efforts to maintain optimal staffing levels and support high-performing teams.
  • Streamlined financial reporting procedures to ensure accuracy, compliance, and timely delivery of key performance metrics.
  • Spearheaded quality assurance initiatives, ensuring adherence to compliance standards and enhancing patient satisfaction outcomes.
  • Introduced and managed change management strategies to enable smooth adoption of new systems and procedures.
  • Designed and led strategic planning sessions, aligning departmental objectives with the company’s long-term vision and growth goals.
  • Launched a customer feedback program that informed process improvements, resulting in increased satisfaction and service quality.
  • Oversaw daily operations, including scheduling, equipment management, and resource planning, to ensure continuity and business efficiency.
  • Utilized agile methodologies to enhance project delivery timelines and improve cross-functional collaboration.
  • Facilitated monthly business planning meetings and workshops to review performance and identify areas for strategic improvement.
  • Enhanced staff engagement and retention through proactive coaching, skill development initiatives, and team-building strategies.
  • Maintained professionalism in all patient interactions, addressing concerns promptly and ensuring a positive experience.
  • Led market research efforts to identify trends and inform future investments and service expansion opportunities.
  • Developed and enforced operational standards, policies, and procedures to support consistency and quality across the practice.

Practice Manager/Surgical Coordinator

Dr. Shapur Ameri, Neurosurgery
10.2012 - 07.2018
  • Directed all aspects of neurosurgery practice operations, including appointment scheduling, medical records management, billing oversight, and supply inventory control to ensure seamless day-to-day function.
  • Served as the central liaison between patients, surgeons, clinical staff, and external stakeholders, ensuring a coordinated, compassionate, and efficient surgical experience from consultation through recovery.
  • Responded to patient concerns with empathy and professionalism, resolving issues promptly to support patient satisfaction and retention.
  • Oversaw hiring, onboarding, and performance management of support staff, building a high-performing team aligned with the practice’s mission and values.
  • Designed and implemented policies and workflows to streamline operations, improve efficiency, and enhance the quality of care delivery.
  • Collaborated with surgeons to manage surgical calendars, maximize patient throughput, and maintain accuracy in procedure planning.
  • Coordinated all pre-operative and post-operative logistics, including patient education, scheduling, insurance verification, and medical documentation.
  • Conducted detailed chart reviews to identify discrepancies, ensure surgical readiness, and minimize procedural risk.
  • Improved front desk processes, including check-in/check-out procedures, to reduce wait times and enhance patient experience.
  • Ensured ongoing compliance with HIPAA, OSHA, and healthcare regulatory standards, updating procedures to reflect current industry best practices.
  • Maintained up-to-date knowledge of neurosurgical workflows and insurance protocols to optimize reimbursement and billing accuracy.
  • Enhanced surgical team communication and efficiency by maintaining real-time surgical schedules and promptly addressing conflicts or updates.
  • Verified insurance coverage, obtained surgical pre-authorizations and pre-certifications, and collaborated with payers to avoid delays in care.
  • Acted as a trusted support system for patients and families, offering compassionate guidance during high-stress situations related to surgical care.
  • Led practice workflow assessments, identifying improvement areas and implementing operational enhancements that increased efficiency and team satisfaction.
  • Managed high-volume caseloads with precision and attention to detail, ensuring no lapse in scheduling, documentation, or patient care.
  • Facilitated interdisciplinary care planning with physicians, nurses, and administrative teams to tailor perioperative care to individual patient needs.
  • Provided regular staff coaching and feedback, boosting morale, performance, and team cohesion in a fast-paced clinical setting.

Education

Medical Assistant - Health Care

Porter And Chester Institute
Woburn, MA
09-2012

No Degree - Psychology

Salem State
Salem, MA

High School Diploma -

St. Marys High
Lynn, MA
05-2008

Skills

  • Microsoft Word, PowerPoint and Excell
  • Google Suites
  • Practice and Operations management
  • Project Management
  • Billing Coordination
  • Payroll
  • EMR Superuser, EClinicalWorks
  • Epic, All Meds
  • HIPAA
  • Data analytics
  • Documentation and reporting
  • Organizational improvement

CONTACTS

  • (781) 738-2577
  • Kaylashinnick@yahoo.com
  • 254 Den Quarry Dr, Lynn MA 01904

Timeline

Senior Manager, Practice Operations

Perfect Health, ConcertoCare, VPC
08.2018 - 06.2025

Practice Manager/Surgical Coordinator

Dr. Shapur Ameri, Neurosurgery
10.2012 - 07.2018

Medical Assistant - Health Care

Porter And Chester Institute

No Degree - Psychology

Salem State

High School Diploma -

St. Marys High

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