Kayla Ginley
Brunswick,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to ensure success and happiness. Excited to use skills acquired in customer service to excel in learning patient care. As well as excited to become apart of the health care network willing to put as much work needed to learn quickly and get up to working standards
Overview
4
4
years of professional experience
Work History
Manager
Jimmy John's
Brunswick , OH
01.2020 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Counted inventory ensuring the correct amount of product was being used as well as using this to place inventory orders
Assistant General Manager
Taco Bell
North Royalton, Ohio
08.2020 - 10.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Counted and made reports on weekly inventory ensuring the correct amounts of product were being used correctly and accounted for.
Education
Associate of Science - Premedicine
Cuyahoga Community College
Cleveland, OH05-2024
Bachelor of Science - Premedicine
University of Akron
Akron, OHSkills
- Quick problem solver
- Calm and level-headed under duress
- Adaptable
- Compassionate
- Customer service
- Strong communication skills
- Effective multi-tasking
- Focused
Accomplishments
- In highschool I recieved 8 awards due to my assistance with volunteering and my willingness to work that our keyclub volunteer events went smoothly
- Achieved more than 500 service hours
Timeline
Assistant General Manager
Taco Bell
08.2020 - 10.2022
Manager
Jimmy John's
01.2020 - Current
Associate of Science - Premedicine
Cuyahoga Community College
Bachelor of Science - Premedicine
University of Akron
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