KAYLA GIPSON
Eastvale,CA
Summary
Detail-oriented and people-focused professional with experience in customer service, operations, and patient-centered environments. Strong communication, organization, and problem-solving skills, with a commitment to building a long-term career in healthcare. Passionate about contributing to positive patient experiences and supporting the teams and operations that make quality care possible.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient and Family Experience Intern
CHOC Children's Hospital
Orange, California
06.2026 - 07.2026
- Conducted benchmarking research on Patient & Family Experience programs across leading children’s hospitals to identify best practices and improvement opportunities.
- Gained exposure to hospital operations through interdisciplinary meetings and observations across the NICU, PICU, CVICU, Operating Room, and Mother-Baby units.
- Learned how patient feedback, health literacy, language access, and inclusive communication influence the patient and family experience.
- Observed and supported initiatives involving family resources, volunteer programs, and patient-centered events designed to improve care beyond the clinical setting.
Cashier
Sprouts Farmer Market
Eastvale, CA
01.2025 - 11.2025
- Provided efficient and friendly service in a fast paced environment while maintaining strong attention to detail
- Assisted customers with questions and product selection to ensure a positive and supportive experience
- Processed transactions accurately and handled customer concerns professionally
- Contributed to a clean and organized workspace while supporting team operations
Customer Service Representative
Massage Envy Spa
Eastvale, CA
11.2023 - 12.2024
- Supported clients in a wellness focused environment by helping them select services based on their needs
- Built strong rapport with clients and created a welcoming and patient centered experience
- Managed scheduling, appointments, and front desk operations to support daily flow
- Handled billing, account concerns, and service questions with professionalism and care
- Maintained a calm, organized, and supportive environment for clients and staff
Customer Service Representative
Evolve By DG
Eastvale, CA
11.2023 - 04.2024
- Assisted clients throughout their visits to ensure a positive and attentive experience
- Provided clear explanations and responded to questions with patience and professionalism
- Coordinated appointments and followed up with clients to support satisfaction and continuity
- Supported office operations while maintaining organization and clear communication
Education
Bachelor of Science - Healthcare Administration
California Baptist University
Riverside, CA12-2027
Associates Degree - Business Administration
Norco College
Norco, CA06-2026
Skills
- Communication and Interpersonal Skills
- Appointment Scheduling
- Customer Service and Support
- Conflict Resolution
- Attention to Detail
- Organization and Time Management
- Team Collaboration
Tools & Technology
- Meevo 2 (Appointment Scheduling, POS, Client Management)
- Google Workspace (Docs, Sheets, Calendar)
- Microsoft Word and Outlook
- POS Systems (Retail and Spa Environments)
- CRM Software
- Digital Communication Tools (Email, Zoom, Slack)
- SMS Communication Tools (Reminders and Follow Up)
Certification
- Real Estate Salesperson License ( DRE#02303754)
- Serve Safe Certification
Timeline
Patient and Family Experience Intern
CHOC Children's Hospital
06.2026 - 07.2026
Cashier
Sprouts Farmer Market
01.2025 - 11.2025
Customer Service Representative
Massage Envy Spa
11.2023 - 12.2024
Customer Service Representative
Evolve By DG
11.2023 - 04.2024
Bachelor of Science - Healthcare Administration
California Baptist University
Associates Degree - Business Administration
Norco College