Kayla Gjerde
Laurel,MT
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Board certified Pharmacy Technician excited to bring 10 year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Northeastern Montana Health Services
Wolf Point, MT
01.2023 - 02.2024
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted patients in understanding their medication instructions and usage directions.
- Maintained records of controlled substances dispensed according to state regulations.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Generated labels for compounded medications using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared pricing and instruction labels for placement on prescriptions.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Merchandised related products to drive pharmacy department sales.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Mixed pharmaceutical preparations according to written prescriptions.
- Established or maintained medications and other patient profiles.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared and processed medical insurance claim forms and records.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Maintained proper storage and security conditions for drugs.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
Senior Pharmacy Technician
Walgreens
Billings , MT
10.2022 - 06.2023
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Assisted patients with questions regarding their medications or health concerns.
- Processed third-party insurance claims for reimbursement of medications.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Reconciled automated dispensing cabinets at least weekly in order to verify accuracy of inventory records.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Maintained proper storage and security conditions for drugs.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Certified Pharmacy Technician
Omnicare, A CVS Health
Billings, MT
05.2022 - 08.2022
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottle.
Certified Pharmacy Technician
Walmart
Laurel, MT
08.2017 - 09.2021
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared pricing and instruction labels for placement on prescriptions.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Merchandised related products to drive pharmacy department sales.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Prepared and processed medical insurance claim forms and records.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Established or maintained medications and other patient profiles.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Skills
- Direct Patient Care
- Filling Prescriptions
- Retail Pharmacy Procedure Knowledge
- Ordering Supplies
- Stocking Medications
- Verifying Inventory
- Inventory And Supply Management
- Patient Communication
- Treatment Coordination
- Physician Collaboration
- Drug Storage Procedures
- Drug Security
- Medication Dispensing
- Customer Service
- Patient Intake
- Database Management
- Electronic Health Records
- Pharmacy And Customer Records Management
- Disease Prevention
- Insurance Confirmation
- Payment Collection
- Coverage Explanation
- Regulatory Compliance
- Patient Profiles
- Inventory Monitoring
- Drug Substitution
- Patient Confidentiality
- Insurance Communication
- Safe Sharps Disposal
- Providing Customer Support
- Controlled Substance Oversight
- Patient Care Understanding
- Prescription Filling Training
- Filling Prescriptions Precisely
- Prescription Drug Labeling
- Medication Counting
- Prescription Verification
- Patient Documentation
- Updating Medication Histories
- Knowledge Of Medical Terms
- Medication Inventory Management
- Physician Orders Processing
- Medical Recordkeeping
- Drug Therapy Monitoring
- Administering Medications
- Drug Inventory Control
- Restocking Supplies
- Medication Inventory
- Customer Service Experience
- Customer Relations
- Sanitation
- Billing Coordination
- Knowledge Of Brand And Generic Drugs
- Completing Medical Histories
- Payment Posting
- Inventory Supply Monitoring
- Hipaa And Confidentiality
- Confidentiality Requirements
- Inventory Control And Administration
- Patient Paperwork
- Clinical Documentation
- Cash Drawer Balancing
- Proper Labeling Procedures
- Infection Prevention
- Disease Management
- Chronic Disease Management
- Pharmacist Support
- Dispensing Medications
- Medication Administration
- Prescription Transmission
- Prescription Delivery
- Medication Error Prevention
- Payment Transactions
- Improving Facility Workflows
- Optimizing Workflows
Montana State Board Certified
- License to work in Montana
Timeline
Certified Pharmacy Technician
Northeastern Montana Health Services
01.2023 - 02.2024
Senior Pharmacy Technician
Walgreens
10.2022 - 06.2023
Certified Pharmacy Technician
Omnicare, A CVS Health
05.2022 - 08.2022
Certified Pharmacy Technician
Walmart
08.2017 - 09.2021
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