Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Gleco

Summary

Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Bar Manager/Bartender/Waitress

Backroad Alehouse
08.2019 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business
  • Established new marketing techniques increasing overall revenue
  • Maximized customer service by training staff, overseeing operations, and resolving issues
  • Maintained inventory of liquor, beer, wine, and other beverage items
  • Recorded and balanced receipts to prepare cash deposits
  • Promoted to two different positions during my employment based on personal performance
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Boosted customer satisfaction by implementing innovative bar management strategies

Waitress

Germantown Cafe
10.2022 - 08.2023
  • Studied an extensive menu of in-house products
  • Passed many new hire exams and went through training before starting employment
  • Greeted customers, answered questions and marketed specials to increase profits
  • Participated in team meetings to discuss new menu items or changes in policy
  • Helped to plan and carry out big events and gatherings ensuring that every customer was satisfied
  • Provided excellent customer service by addressing any complaints or concerns promptly

Administrative Assistant

Elite Spine & Sports Physical Therapy
10.2019 - 03.2020
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
  • Worked with multiple systems to keep client information organized and easy to access
  • Adapted to the needs of different aspects of this business (fitness and administrative)
  • Followed strict guidelines to keep the facility up to par daily
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
  • Worked intently with data-entry and client calls

Appeal Specialist

Maximus Inc.
06.2019 - 08.2019
  • Interpreted and analyzed complex legal documents to determine eligibility for appeals
  • Performed extensive data-entry in a fast-paced environment
  • Ensured compliance with all applicable laws, regulations, and standards governing appeals processing
  • Monitored changes in healthcare regulations that impacted the organization's appeal process
  • Reviewed disputed signatures and client information for any discrepancies
  • Promoted twice within the first six months of employment due to accelerated performance rates

Education

Bachelor's Degree - Mass Communication: Public Relations -

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05.2018

Skills

  • Sales and Marketing
  • Customer Service
  • Guest Relations Management
  • Team Collaboration
  • Critical Thinking
  • Time Management
  • Complaint Resolution
  • Order Management
  • Sales Techniques

Timeline

Waitress

Germantown Cafe
10.2022 - 08.2023

Administrative Assistant

Elite Spine & Sports Physical Therapy
10.2019 - 03.2020

Bar Manager/Bartender/Waitress

Backroad Alehouse
08.2019 - Current

Appeal Specialist

Maximus Inc.
06.2019 - 08.2019

Bachelor's Degree - Mass Communication: Public Relations -

Bloomsburg University of Pennsylvania

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Kayla Gleco