Kayla Goetz

Instructor-Led Practical Coding Experience

• Assigned real-world patient charts to code using ICD-10-CM/PCS and CPT concepts
• Applied coding guidelines to determine accurate diagnoses and procedures
• Participated in one-on-one Zoom review sessions to evaluate coding accuracy and rationale
• Received feedback to improve code selection, sequencing, and compliance
• Strengthened understanding of documentation interpretation and coding standards

Shadowed multiple hospital departments to gain real-world HIM exposure;

• Health Information Management (HIM)
• Risk Management
• Release of Information (ROI)
• Clinical Documentation Improvement (CDI)
• Birth Certificate Processing
• Patient Registration
• Observed workflows related to patient data accuracy, privacy, and compliance
• Gained understanding of healthcare documentation and record management systems

• Crafted a diverse range of cocktails and beverages based on customer preferences.
• Maintained cleanliness and organization of bar area to ensure efficient service delivery.
• Provided exceptional customer service, enhancing guest experience through attentive interactions.
• Trained new staff on bartending techniques, drink preparation, and safety protocols.
• Collaborated with kitchen staff to synchronize food and beverage orders for timely service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Managed order accuracy and timely delivery of food and beverages to patrons.
• Collaborated with kitchen staff to streamline food preparation processes during peak hours.
• Trained new servers on menu offerings, service standards, and operational best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Promoted several times into leadership over 7 years.
• Oversaw daily bar operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff on cocktail preparation and customer service excellence.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed seasonal drink menus, enhancing guest experience and driving sales growth.
• Managed vendor relationships, negotiating pricing and delivery schedules for supplies.
• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.