Kayla Goetzman
Gilbert,Arizona
Summary
Dynamic Barista from STARBUCKS COFFEE COMPANY, adept in high-volume environments, showcasing exceptional customer service and time management skills. Elevated customer loyalty and increased sales through innovative beverage presentation and problem-solving. Excelled in team leadership and training, enhancing team productivity and consistency in service quality.
Overview
3
3
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Chandler, AZ
03.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2025
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Exceptional customer service
- Excellent memory
- Customer Service
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
hobbies
I enjoy spending time outside, going on errands, listening to music, and social media. I enjoy making videos and editing them, as well as taking pictures. I like to sing as well and enjoy seeing live performaces.
Timeline
Barista
STARBUCKS COFFEE COMPANY
03.2021 - Current
Bachelor of Science - Communications
Arizona State University