Kayla Gomez Lopez
Gresham ,OR
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Property Manager
Amc Llc Apartment Management Consultants
11.2022 - Current
- Coordinated with janitorial and maintenance staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated with legal counsel to resolve tenant disputes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Assistant Manager
Amc Llc Apartment Management Consultants
02.2022 - 11.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Leasing Consultant
Amc Llc Apartment Management Consultants
08.2020 - 02.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
Skills
- Staff Management
- Database Management
- Vendor Management
- Contract Negotiation
- Property Management
- Tenant relations
- Property Inspections
- Lease Renewals
- Property tours and inspections
- Payment Collection
- Fair housing mandates
- Exceptional oral and written communication skills
Hobbies
I love detail oriented projects that i can complete with my own hands including sewing, knitting and embroidery.
Timeline
Property Manager
Amc Llc Apartment Management Consultants
11.2022 - Current
Assistant Manager
Amc Llc Apartment Management Consultants
02.2022 - 11.2022
Leasing Consultant
Amc Llc Apartment Management Consultants
08.2020 - 02.2022
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