Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Gomia

Kayla Gomia

Customer Service
Monroe,OH

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated in customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in fast-paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Server

JD Legends
Franklin, Ohio
01.2020 - 07.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Manager

JD Legends
Franklin , Ohio
01.2022 - 12.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Education

Bachelors In Science - Nursing

Miami University
Hamilton, OH
08.2018 - 05.2022

Skills

Teamwork and Collaboration

undefined

Timeline

Manager

JD Legends
01.2022 - 12.2022

Server

JD Legends
01.2020 - 07.2023

Bachelors In Science - Nursing

Miami University
08.2018 - 05.2022

Similar Profiles

CREATE PROFILE
Kayla GomiaCustomer Service