KAYLA GONZALES
Pleasanton,Tx
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
EAGLE EXPRESS DRIVE THRU
2020.02 - Current
- As cashier, my responsibilities are to count out the register and ensure the adequate amount is there for mornings and evenings
- Take orders throughout the shift
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Meet with vendors to check in deliveries
- At the end of the shift, I stock out products and assure that the store is properly prepared for the next shift.
Barista Shift Supervisor
Starbucks
2022.02 - 2024.05
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
SECRETARY
RM CAR CARE SERVICE
2019.08 - 2021.01
- As secretary, my roles included scheduling appointments and walk-ins for quotes
- Review & input estimates into the CCC program
- Distribute any estimates, pictures and supplements to insurance companies and customers
- Handled deliveries for parts and made sure all invoices were absolute
- Informed and communicated with customers about the progress of their vehicles.
CUSTOMER SOLUTIONS REPRESENTATIVE (INTERNSHIP/TEMPORARY)
WORKFORCE SOLUTIONS ALAMO
2019.06 - 2019.08
- As an intern for the front desk my duties were to answer incoming calls and redirect calls to appropriate colleagues
- Noted and delivered messages for fellow staff members
- Assisted customers with questions regarding benefits, steps needed for eligibility for all programs, and all other questions needing clarification
- In addition I drafted paperwork, printed copies and scanned needed documents.
Education
HIGH SCHOOL DIPLOMA -
PLEASANTON HIGH SCHOOL
06.2017
Skills
- Office Administration
- Interpersonal skills
- Customer service
- Problem solving abilities
Cashier training
Cash handling expertise
Complaint resolution
Cash Register Maintenance
POS System proficiency
Employee Scheduling
Bank Deposit Preparation
Workflow Coordination
Budget Development
Task Delegation
Customer Service
Team Leadership
Store Opening and Closing
Staff Training
Certification
- TABC 2022
- TX FOOD HANDLERS
- CPR
Languages
Spanish
Limited Working
Timeline
Barista Shift Supervisor
Starbucks
2022.02 - 2024.05
Cashier Supervisor
EAGLE EXPRESS DRIVE THRU
2020.02 - Current
SECRETARY
RM CAR CARE SERVICE
2019.08 - 2021.01
CUSTOMER SOLUTIONS REPRESENTATIVE (INTERNSHIP/TEMPORARY)
WORKFORCE SOLUTIONS ALAMO
2019.06 - 2019.08
HIGH SCHOOL DIPLOMA -
PLEASANTON HIGH SCHOOL
- TABC 2022
- TX FOOD HANDLERS
- CPR
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