Kayla Goode
St. Petersburg,USA
Summary
Experienced team player with a positive attitude and strong client rapport skills. Dedicated to ensuring customer satisfaction and driving company success through quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AT&T
07.2014 - 11.2021
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Evaluated customer complaints and queries, fast-tracking them for potential solutions.
- Educated customers on specific pricing opportunities and company offerings.
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor.
- Reviewed customer account information to assess current issues and determine possible solutions.
Travel Coordinator/Travel Specialist I
Avant Healthcare Professionals
11.2021 - 10.2023
- Using multiple programs to keep track of nurses' information to successfully book their travel to test and for other colleagues to review if need be.
- Providing after hours support for nurses traveling outside of the US if issues arise due to missed/delayed flight or issues with hotel check-in.
- Maintained awareness of foreign regulations to expediate travel.
- Keeping track of expenses spent every month via Expensify.
- Collaborated with other departments to ensure a seamless experience for the nurses from start to finish.
Administrative Assistant
Salty Breeze Cruise Planners
07.2024 - 05.2025
- Serve as the primary administrative support to the business owners, managing a variety of day-to-day operations for their travel agency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Create and organize client files, maintain document accuracy, and file paperwork in accordance with internal tracking protocols.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL01.2009
Skills
- Microsoft Applications
- Accounts Payable
- Customer Service
- Quality Assurance
- Business Development
- Data Entry
- Office administration
- Computer skills
Timeline
Administrative Assistant
Salty Breeze Cruise Planners
07.2024 - 05.2025
Travel Coordinator/Travel Specialist I
Avant Healthcare Professionals
11.2021 - 10.2023
Customer Service Representative
AT&T
07.2014 - 11.2021
High School Diploma -
Dr. Phillips High School
Similar Profiles
Joshua MorellJoshua Morell
Assistant Store Manager Level 3 at AT&TAssistant Store Manager Level 3 at AT&T
CHARLES CALIXTECHARLES CALIXTE
Retail Sales Manager at AT&TRetail Sales Manager at AT&T
Gilbert RegaladoGilbert Regalado
Sales Associate at AT&TSales Associate at AT&T
Christopher BallardChristopher Ballard
Customer Service Technician at AT&TCustomer Service Technician at AT&T
Ryan M. NordstromRyan M. Nordstrom
Manager at Cheeky's Fish and Raw BarManager at Cheeky's Fish and Raw Bar