Summary
Overview
Work History
Skills
Timeline
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Kayla Gott

San Antonio,TX

Summary

Dynamic Operations Manager with a proven track record at Ulta, excelling in team leadership and performance management. Enhanced customer satisfaction through effective communication and strategic planning, while streamlining operations to boost profits. Skilled in inventory management and problem-solving, consistently delivering projects on-time and within budget.

Overview

19
19
years of professional experience

Work History

Operations Manager

Ulta
04.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Store Manager

Walmart
02.2006 - 07.2021
  • Balanced cash drawers daily, ensuring consistency and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Planning and implementation
  • Inventory management
  • Policies and procedures implementation
  • Goal setting
  • Inventory control
  • Project management abilities
  • Performance management
  • Organizational management
  • KPI tracking

    • Data management

Timeline

Operations Manager

Ulta
04.2022 - Current

Assistant Store Manager

Walmart
02.2006 - 07.2021

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Kayla Gott