Kayla Graham
Portland,ME
Summary
As a resourceful professional with an upbeat nature, I have enjoyed many years of providing excellent service and developing lasting bonds with clients. Consistently recognized for hard work, attention to detail, superior leadership and goal achievement. I am looking forward to expanding my technical skill set and finding a company with whom I can grow.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Portland, Maine
12.2017 - 12.2023
- Directed partners to optimal performance
- Engendered customer loyalty through genuine connections
- Created a positive and energetic environment
- Observed and assessed to generate a daily plan
- Identified potential and generated growth in daily sales
- Provided successful training to more than 10 partners during 5+ year tenure
- Managed inventory and placed supply orders
Manager
K9 Strolls
Boston, MA
09.2014 - 12.2017
- Promoted team collaboration, performance and efficiency
- Fostered healthy environments focused on mutual success
- Consistently provided outstanding customer service
- Performed client intake to gain necessary information
- Communicated with pet owners via email and phone
- Organized pickup and drop-off schedules
- Processed hours worked and payroll
- Provided high accuracy in predicting operations
- Managed over 100 clients
- Cared for up to 40 dogs simultaneously on a daily basis
- Administered medications and topical treatments according to veterinary instructions
- Overnight care while dog owners were away
- Basic grooming such as baths, brushing, nail trim and hot spot treatment
- Observed dogs behavior to make appropriate decisions for pairing of walks
Education
The Real Estate Learning Group
Westbrook, ME01-2024
Skills
- Budgeting
- Project management
- Customer engagement
- Leadership
- Adaptability
- Resourcefulness
- Problem solving
- Composure in stressful situations
- Computer literacy
- Time management
- Active listening
- Interpersonal intelligence
- Employee Training
Timeline
Shift Supervisor
Starbucks
12.2017 - 12.2023
Manager
K9 Strolls
09.2014 - 12.2017
The Real Estate Learning Group
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