Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Gray

Indianapolis,IN

Summary

Experienced customer service representative, technician, package handler, overhead crane operator, and home improvement store remodeler. Committed to adhering to policies and procedures for efficient and high-speed production. Meticulous with a diverse skill set, quickly grasping and implementing new concepts.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Parts Sales Associate

Schnell North America Inc
12.2022 - 11.2024
  • Company Overview: Schnell is an Italian based company specializing in rebar fabrication equipment with a wide range of cutting and bending machinery
  • Determining replacement and spare parts needed for our customers by email, through phone calls and walk-in customers using schematics, engineering drawings, 3d images, spare parts books and spreadsheets
  • Creating estimates, placing orders for required parts and processing returns by creating RMAs using QuickBooks
  • Assisting with inventory and tracking on occasion
  • Provides a quick and exceptional customer experience
  • Answers customer questions
  • Handles returns and exchanges
  • Assists customers with locating items
  • Schnell is an Italian based company specializing in rebar fabrication equipment with a wide range of cutting and bending machinery
  • Laid off due to corporate budgeting

Mechanical-Electrical Technician II/Quality Technician (RIF)

Comptek Technologies
05.2022 - 10.2022
  • Installation of sub assemblies for smart poles and overall assembly line work with the use hand and power tools as well as drilling and referencing tools
  • Performs diagnostic tests on assembled items and assists in the assembling, evaluating and testing for electrical wiring completion on 'upper poles'
  • Performs repair and rework of electronic assemblies with the use of cabling tools for mounting wires, cables and terminations including crimping connectors and wire labeling
  • Follows engineering drawings, listens to leadership and works well in a team environment
  • Performs various other duties including installation of vinyl decals and shroud assembly, installation and repair
  • Performs quality control checks on company products to ensure they meet required safety and quality standards
  • Maintains company inspection reports and reports anomalies to the supervisor
  • Familiar with ISO 9001
  • Identifies possible areas for improvement in the quality control processes
  • Laid off due to company's loss of a major contract

Package Handler (Seasonal)

UPS
11.2021 - 05.2022
  • Loading, unloading, shipping, receiving, scanning, sorting, and stocking packages
  • Performed other tasks as assigned in a very fast-paced environment
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Composite Technician II/ Placard Designer

United Rotorcraft
12.2018 - 11.2021
  • Responsible for manufacturing aviation parts using fiberglass, Kevlar, plastic, carbon fiber or metal to create parts to meet specifications and repair damaged items
  • Uses precision instruments such as calipers and scales as well as power tools including rotary tools, band saws, routing tools, drills, impacts, and grinders in order to trim, drill, sand and deburr parts
  • Operates oven with control of heat, pressure and timing to complete vacuum forming cycle
  • Documented materials utilized in creating parts for tractability purposes and has the ability to read and correctly interpret drawings as well as properly calculating proportions of resins and catalysts as required by specifications to correctly layup materials with the understanding of ply orientations
  • Performed vacuum bagging for fabrication and curing composite parts as well as structural bonding operations using film adhesives, core materials and foaming adhesives
  • Verified work according to drawings and ensured a defect free part prior to presenting to quality control
  • Solely created aircraft placards using CorelDraw software and following drawing specifications
  • Processed sub-assemblies into final assemblies to be delivered to shipping
  • Ensured that all parts and subassemblies are correct and to desired specifications
  • Experienced manufacturing parts with tolerances of +/- 003, hard dimensions and reference dimensions
  • Clients included Calfire, LA COUNTY, Ventura County

Overhead Crane Operator/ Assembler /Machine Operator

Vestas American Wind Technology
06.2016 - 09.2018
  • Company Overview: Vestas Blades - Lead machine operator with knowledge of all fiberglass types and responsible for quality of rolls
  • Trained new certified crane operators as well as new employees
  • Loaded, stacked, and transported materials by hand, truck or crane or jib
  • Calculated and set controls to regulate machining factors such as speed, feed, coolant, flow and depth and angle of cut, or enters commands to retrieve, input, or edit computerized machine control media
  • Verified dimensions, conformance and alignment of finished work-piece specifications
  • Conferred with engineers, production personnel, programmers, or others to resolve machining or assembly problems
  • Worked in production in the assembly of nacelles and hubs, craned large components such as completed hubs
  • Responsibilities included mechanical and electrical assembly (such as mounting wires, cables and terminations), performed visual quality review of own work, as well as work that came from 'upstream' in the assembly process
  • Aligned components, bolts and screws required by the operation install of moving parts, such as shafts, levers, or bearings, and worked them to test free movement
  • Tapped any threading as needed
  • Vestas Blades - Lead machine operator with knowledge of all fiberglass types and responsible for quality of rolls

Crew Lead (Merchandising Execution)

Quest Service Group
10.2015 - 05.2016
  • Worked closely with home improvement retailers and Quest associates to execute capital projects and resets, managed and trained a team of 3-10 associates
  • Coordinated, organized, and directed the activities of project participants
  • Included basic computer work, capital projects consisting of lying out and assembling fixtures, stocking product, and placing point of purchase signage
  • Used hand tools including, pry bar, c-clamp, wrenches, tape measures, hand saws, pliers, striking tools, screwdrivers and nut drivers, wire strippers, utility knives, snips, and power tools including, drills and impacts, grinders, hammer drills and reciprocating saws, daily, in a fast-paced physically demanding environment
  • Performed walkthrough and obtained signed documentation from store management stating that the projects were completed

Merchandising Execution Associate

The Home Depot
12.2012 - 10.2015
  • Followed direction from management, often taking lead on projects
  • Reset entire plan-o-gram categories within an assigned time frame
  • Built fixtures, resetting store flow and moving product
  • Printed various labels and tags for all merchandise and installed signage
  • Built effective relationships with each store to develop superior customer satisfaction
  • Safely operated manual and electric pallet jacks, the electric ladder and the scissor lift

Barista

Starbucks
10.2006 - 02.2013
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Packaged menu items into bags or trays and placed drink orders into carriers
  • Accurately measured ingredients required for specific food items
  • Prepared and served beverages such as coffee, tea and frozen drinks
  • Accurately balanced cash register at all times
  • Maintained stock levels to prevent shortages of critical items
  • Educated customers about the differences in coffee beans, preparation and home brewing methods
  • Prepared and served delicious espresso and coffee drinks according to memorized recipes

Education

The Art Institute of Colorado -

The Art Institute of Colorado
Denver, CO

Bartending and Casino College -

Bartending And Casino College
Denver, CO
08.2017

High School Diploma -

Souderton Area High School
Souderton, PA
06-2006

Skills

  • Barista Experience
  • Blueprint reading
  • Power tools
  • CorelDraw
  • Fabrication
  • Customer support
  • Calipers
  • Warehouse distribution
  • Load & Unload
  • Assembly
  • Electrical Experience
  • CAD
  • QuickBooks
  • Cabling
  • Follow-up skills
  • Product knowledge expertise

Certification

  • Driver's License
  • CPR/AED, 10/01/21, 10/31/23
  • Qualified Mixologist, 08/01/17, 08/31/17

Timeline

Parts Sales Associate

Schnell North America Inc
12.2022 - 11.2024

Mechanical-Electrical Technician II/Quality Technician (RIF)

Comptek Technologies
05.2022 - 10.2022

Package Handler (Seasonal)

UPS
11.2021 - 05.2022

Composite Technician II/ Placard Designer

United Rotorcraft
12.2018 - 11.2021

Overhead Crane Operator/ Assembler /Machine Operator

Vestas American Wind Technology
06.2016 - 09.2018

Crew Lead (Merchandising Execution)

Quest Service Group
10.2015 - 05.2016

Merchandising Execution Associate

The Home Depot
12.2012 - 10.2015

Barista

Starbucks
10.2006 - 02.2013

The Art Institute of Colorado -

The Art Institute of Colorado

Bartending and Casino College -

Bartending And Casino College

High School Diploma -

Souderton Area High School

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Kayla Gray