Kayla Gray
Columbia,SC
Summary
Aspiring Biomedical Professional | Air Force Medical Experience | Customer Service Background
An Ambitious and dedicated U.S. Air Force Medical Service Apprentice Technician committed to the core values of Integrity First, Service Before Self, and Excellence in All We Do. Skilled in providing patient care and medical support, with a background in customer service that strengthens communication, teamwork, and adaptability in diverse environments. Currently pursuing a degree in Biomedical Engineering to further develop technical expertise and expand career opportunities. Recognized as a motivated and reliable professional who learns quickly, adapts to new challenges, and is eager to grow while contributing to mission success and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aerospace Medical Service Technician
U.S. Air Force Active Duty + Reserve
10.2024 - Current
- Maintained high standards of cleanliness and infection control within the medical facility, safeguarding against potential health hazards.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Built strong relationships with patients through effective communication skills that foster trust in the hospital/clinical commitment to quality care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Shift Supervisor
Moe's Southwest Grill
08.2022 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Sales Associate
Kroger
03.2021 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Applied Science - Biomedical Engineering
Midlands Technical College
West Columbia, SC06-2028
Ridge View High School
Columbia, SC06-2023
Skills
- HIPAA compliance awareness
- Occupational health management
- Medical record maintenance
- Infection control practices
- Physical examination conducting
- Multitasking and organization
- Vital signs monitoring
- Clear communication
- Team collaboration
- Calm under pressure
- Intravenous therapy
Certification
- EMT - Certified Emergency Medical Technician
- Certified in Basic life support
Timeline
Aerospace Medical Service Technician
U.S. Air Force Active Duty + Reserve
10.2024 - Current
Shift Supervisor
Moe's Southwest Grill
08.2022 - 01.2025
Sales Associate
Kroger
03.2021 - 08.2022
Associate of Applied Science - Biomedical Engineering
Midlands Technical College
Ridge View High School
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