Kayla Grayum

Coordinated schedules and managed contacts efficiently.

• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
• Take dining reservations.
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Order tests that could determine the causes of product malfunctions.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Speaking to escalated customers who requested a supervisor. Calls transferred from agents and followed through with until issues are resolved.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Order tests that could determine the causes of product malfunctions.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Speaking to escalated customers who requested a supervisor. Calls transferred from agents and followed through with until issues are resolved.

• Provide excellent and timely customer service in a fast paced environment. Taking on many tasks at once.