Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Green

Sicklerville,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Key Holder Supervisor

Tjmaxx
01.2023 - Current
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed cash, credit, debit, and check payments.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Completed store opening and closing procedures.
  • Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Cash Office Associate

Tjmaxx
01.2021 - Current
  • Sorted and counted coin and currency to make change for associates.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
  • Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.

Customer Experience Coordinator

Tjmaxx
07.2017 - 12.2023
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Helped customers understand return policies and processed items.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Delivered prompt service to prioritize customer needs.
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Associate of Arts - Social Work

Rowan College At Gloucester County
Sewell, NJ
06.2022

High School Diploma -

Deptford Township High School
Deptford, NJ
06.2018

Skills

  • Training and mentoring
  • Policy Enforcement
  • Safety enforcement
  • Merchandise Quality Assurance
  • Cash Handling and Reconciliation
  • Cash Handling
  • Workplace Safety
  • Sales Leadership
  • POS Terminal Operation
  • Calendar and Scheduling Software

Timeline

Key Holder Supervisor

Tjmaxx
01.2023 - Current

Cash Office Associate

Tjmaxx
01.2021 - Current

Customer Experience Coordinator

Tjmaxx
07.2017 - 12.2023

Associate of Arts - Social Work

Rowan College At Gloucester County

High School Diploma -

Deptford Township High School

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Kayla Green