Kayla Green
Southampton,NJ
Summary
Detailed-oriented and dependable professional with 3+ years of experience supporting healthcare operations in fast-paced clinical environments. Skilled in coordinating with healthcare providers, managing high-volume phone systems, scheduling patient appointments, managing medical records, and maintaining HIPAA compliance. Adept at using electronic health record (EHR) systems, coordinating with multidisciplinary teams, and ensuring smooth front-office workflow. Collaborative team player, known for strong communication skills, organizational abilities, and keen attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Complete Care at Kresson View
02.2022 - 11.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Acted as a liaison between front desk operations and clinical staff, working closely with CNAs and nursing supervisors to ensure resident needs were communicated and met promptly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained open communication with CNAs and nursing supervisors to support resident care and resolve concerns or requests.
- Enforced and maintained security protocols by monitoring visitor access and issuing identification badges in accordance with facility policies
Unit Secretary
The Fountains at Atco- Skilled Nursing
11.2023 - 06.2024
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
Front End Retail Associate
Sierra
11.2021 - 02.2023
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products.
- Operated cash registers and point-of-sale (POS) systems to process purchases, returns, and exchanges
- Assist customers with inquiries, product locations, and general support
- Support loss prevention efforts through awareness and compliance with policies
- Collaborate with team members and management to maintain smooth operations
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Front End Retail Associate
TJX Companies
06.2020 - 11.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash, credit, and mobile transactions accurately while maintaining a balanced cash drawer throughout shifts
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash flow and facilitated smooth, efficient transactions at checkout to ensure a positive customer experience
- Executed daily sales transactions, maintained accuracy in cash handling, and ensured compliance with store policies
- Monitored and controlled cash drawer operations, ensuring accuracy in change distribution and transaction recording
Education
Bachelors - Healthcare Administration
Rowan University
Glassboro, NJ05-2027
Associate of Applied Science - Health Science
Rowan College At Burlington County
Mount Laurel, NJ05-2025
Skills
- Verbal and written communication
- Data entry
- Telephone skills
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Clerical support
- Professional demeanor
- Office equipment operations
Certification
- Basic Life Support, Virtua Health Inc., Valid through April 2026.
Timeline
Unit Secretary
The Fountains at Atco- Skilled Nursing
11.2023 - 06.2024
Receptionist
Complete Care at Kresson View
02.2022 - 11.2024
Front End Retail Associate
Sierra
11.2021 - 02.2023
Front End Retail Associate
TJX Companies
06.2020 - 11.2021
Bachelors - Healthcare Administration
Rowan University
Associate of Applied Science - Health Science
Rowan College At Burlington County
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