Kayla Green
Atlanta,GA
Summary
Dynamic Authorization Specialist with a proven track record at Alorica, adept in claims management and HIPAA compliance. Enhanced operational efficiency by training staff and resolving discrepancies, while maintaining professionalism in high-pressure situations. Skilled in insurance verification and data accuracy, contributing to improved client satisfaction and streamlined processes.
Overview
12
12
years of professional experience
Work History
Authorization Specialist
Alorica
Atlanta, Georgia
06.2021 - 12.2025
- Processed authorization requests efficiently, ensuring compliance with company policies and procedures.
- Collaborated with team members to resolve discrepancies in patient accounts and billing issues.
- Reviewed and verified insurance documentation for accuracy, facilitating timely approvals.
- Assisted in training new staff on authorization protocols and system navigation.
Verification Specialist
MedTech Media
Atlanta,Georgia
02.2017 - 06.2021
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
Customer Service Manager
Driven Inc
Atlanta,Georgia
04.2014 - 02.2017
- Led customer service team in resolving complex issues, enhancing client satisfaction and loyalty.
- Developed training programs for staff, improving service quality and operational efficiency.
- Implemented new CRM system, streamlining customer interactions and data management.
- Analyzed customer feedback to identify trends, informing strategic improvements in service delivery.
Skills
- Medical terminology expertise
- Claims management
- Insurance verification
- Data entry proficiency
- HIPAA compliance
- Prior authorization processing
- Appointment scheduling
- Documentation and paperwork
- Microsoft office
- Documentation and reporting
Timeline
Authorization Specialist
Alorica
06.2021 - 12.2025
Verification Specialist
MedTech Media
02.2017 - 06.2021
Customer Service Manager
Driven Inc
04.2014 - 02.2017