Kayla Griffin
Port Saint Lucie,FL
Summary
Experienced with managing cafe duties, including customer service and food preparation. Utilizes multitasking abilities to ensure smooth operations and customer satisfaction. Knowledge of maintaining clean and organized workspace while handling various tasks efficiently.
Professional food service worker with strong experience in cafe operations. Skilled in customer service, food preparation, and maintaining clean, organized environments. Highly reliable team player with focus on delivering quality results and adapting to changing needs. Strong communication skills and positive attitude ensure consistent, high-quality service.
Professional in food and beverage industry, bringing valuable experience in customer service and cafe management. Known for reliable team collaboration and achieving consistent results in fast-paced environments. Demonstrates strong skills in customer interaction, order accuracy, and adaptability to changing demands.
Friendly with experience in order taking, payment processing, and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Hard-working and trustworthy prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Committed and hardworking with 5 years of experience directing food service. Well-rounded leader with talent for supervising employees and . Swift problem solver with quick and effective solutions to wide array of issues. Diligent with background in cafe operations and customer service. Proven ability to manage daily tasks efficiently while ensuring high levels of customer satisfaction. Demonstrated skills in multitasking and maintaining clean, organized work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cafe Worker
Sam's Club
01.2025 - Current
- Trained new staff on customer service protocols and café operations.
- Managed daily inventory, ensuring optimal stock levels and freshness of products.
- Implemented new beverage recipes, enhancing menu offerings and customer satisfaction.
- Oversaw cash handling procedures, maintaining accuracy in transactions and deposits.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Trained new cafe workers in sales, customer service, and safety.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Oversaw training of more than 10 team members.
Freezer/Cooler Associate
Sam's Club
04.2024 - 01.2025
- Zone, stock, receive trucks, check in trucks, help members
- Operated and maintained refrigeration equipment to ensure optimal temperature control.
- Conducted regular inspections of cooler stock for quality assurance and product rotation.
- Trained new associates on safety protocols and operational procedures within cooler department.
- Implemented best practices for sanitation and cleanliness in cooler areas, adhering to health standards.
- Assisted in managing inventory levels, ensuring timely replenishment of perishable items.
Forklift Operator
Sam's Club
10.2023 - 04.2024
- Drive a fork lift bring merchandise down out of the steal. Stock pallets of merchandise
- Operated forklifts to transport merchandise efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure operational compliance.
- Trained new staff on safe operating procedures and best practices for forklift usage.
- Assisted in loading and unloading deliveries, maintaining accuracy in stock counts.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Handyman Services
A4mk
03.2022 - 06.2023
- Paint fix drywall lay tile lay flooring fix toilets replace sink
- Improved client satisfaction by providing timely and efficient handyman services.
- Improved client satisfaction by providing efficient and high-quality handyman services in residential and commercial settings.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Contributed to increased customer retention through consistent delivery of reliable and professional handyman services.
Team Leader/Supervisor
Sam's Club
09.2021 - 04.2022
- Train associates, audits, make sure the associates were doing there jobs, pick list, stock, drove a lift, resets, deal with members
- Led team to achieve operational efficiency by streamlining inventory management processes.
- Mentored staff on customer service best practices, enhancing overall member satisfaction.
- Developed training programs for new hires, improving onboarding experience and retention rates.
- Coordinated team schedules to ensure optimal coverage during peak hours, minimizing wait times.
- Implemented safety protocols that reduced workplace incidents and maintained compliance standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Floor Associate
Sam's Club
10.2020 - 09.2021
- Clean stock zone help costumers use a forklift
- Maintained organized and stocked merchandise to enhance product visibility and accessibility.
- Assisted customers with inquiries, ensuring excellent service and satisfaction throughout shopping experience.
- Operated equipment for inventory management, improving accuracy in stock levels and product location.
- Collaborated with team members to optimize workflow, reducing restock times and improving efficiency.
- Trained new associates on operational procedures, fostering a knowledgeable and capable workforce.
- Implemented safety protocols to minimize hazards, contributing to a secure shopping environment for customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Cafe Associate
Sam's Club
02.2020 - 10.2020
- Made food, unloaded the trucks, stocked, cleaned, helped members, ran the register
- Provided exceptional customer service, ensuring satisfaction through attentive and friendly interactions.
- Operated coffee machines and equipment, maintaining high standards of beverage quality and presentation.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Trained new staff on operational procedures, fostering a collaborative and efficient work environment.
- Oversaw training of more than 10 team members.
Sales Associate
Kum&Go
07.2018 - 05.2019
- Stock clean help costumers register cook food
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring stock availability for optimal sales performance.
Deli Clerk
Publix
09.2015 - 09.2017
- Slice meat, Fry chicken, make subs, stock, counts, unload trucks.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated deli equipment safely and efficiently, ensuring compliance with health standards.
- Prepared a variety of meats, cheeses, and specialty items, maintaining high quality and freshness.
- Assisted in inventory management by monitoring stock levels and minimizing waste.
- Maintained cleanliness of workstations and equipment, contributing to a safe and organized environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Sales Associate
Walmart
03.2015 - 08.2015
- Stock, zone, help costumers
- Utilized POS systems to process transactions accurately and efficiently.
- Trained new associates on company policies and effective sales techniques.
- Assisted in visual merchandising efforts to create appealing product displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
JCPenney
10.2014 - 03.2015
- Stock, zone, set up display, help costumers
- Resolved customer inquiries and complaints with professionalism and urgency.
- Collaborated with team members to achieve store sales targets consistently.
- Analyzed sales trends to identify opportunities for improvement in product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate cash handling procedures, ensuring compliance with company policies.
Education
High School Diploma -
Iowa Western Community College
Council Bluffs, IA10.2014
Skills
- Customer Service
- Sales
- Retail
- Retail Sales
- Cashiering
- Cash Handling
- Merchandising
- Forklift
- Team Management
- Supervising Experience
- Leadership
- Interviewing
- Computer skills
- Cleaning
- Communication skills
- Guest services
- Hospitality
- Heavy lifting
- Customer service
- Supervising experience
- Retail sales
- Team management
- Negotiation
- Handyman
- Drywall
- Pallet Jack
- Warehouse Experience
- Order Picker
- Teamwork and collaboration
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Safe food handling
- Surface cleaning
- Food safety
- Workplace safety
- Time management
- Product presentation
- Cash handling proficiency
- Issue resolution
- Preparing and packaging orders
- Food preparation
- Friendly and outgoing
- Sales and marketing
- Upselling techniques
- Station restocking
- Food storage
- Cleaning and organization
- Problem-solving
- Hiring standards
- Hiring procedures
Certification
- CPR Certification
- Forklift Certification
Timeline
Cafe Worker
Sam's Club
01.2025 - Current
Freezer/Cooler Associate
Sam's Club
04.2024 - 01.2025
Forklift Operator
Sam's Club
10.2023 - 04.2024
Handyman Services
A4mk
03.2022 - 06.2023
Team Leader/Supervisor
Sam's Club
09.2021 - 04.2022
Floor Associate
Sam's Club
10.2020 - 09.2021
Cafe Associate
Sam's Club
02.2020 - 10.2020
Sales Associate
Kum&Go
07.2018 - 05.2019
Deli Clerk
Publix
09.2015 - 09.2017
Sales Associate
Walmart
03.2015 - 08.2015
Sales Associate
JCPenney
10.2014 - 03.2015
High School Diploma -
Iowa Western Community College