Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Griffith

Inglewood,CA

Summary

Dedicated and solutions-driven professional with over 12 years of experience delivering high-quality service, support, and compliance in fast-paced, customer-facing environments. Adept at resolving customer inquiries, enhancing satisfaction, and ensuring client retention through clear communication, attention to detail, and efficient problem-solving. Proven track record in documentation management, conflict resolution, and cross-functional collaboration. Seeking a Customer Service Representative role to apply strong interpersonal skills and service excellence.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Relations and Compliance Specialist

Costa Corporate Services Ltd.
09.2017 - 10.2023
  • Served as primary liaison for clients, managing onboarding and resolving inquiries with professionalism and efficiency.
  • Maintained accurate customer records to ensure excellent client support and service continuity.
  • Developed and delivered training to staff on client interaction standards and service protocols.
  • Collaborated with departments to resolve service-related concerns and streamline operations.
  • Ensured consistent adherence to service quality benchmarks and compliance expectations.
  • Analyzed compliance regulations to ensure adherence across business operations.
  • Developed and implemented internal compliance policies and procedures.

Client Services Manager

Broadway Trust Consultancy Services Ltd.
06.2011 - 08.2017
  • Led customer-facing operations across multiple departments, ensuring timely and accurate handling of inquiries.
  • Facilitated effective communication with clients and regulatory partners in support of service excellence.
  • Supervised and coached junior staff to uphold customer service standards and improve client satisfaction.
  • Implemented client feedback systems to enhance service delivery and build customer loyalty.
  • Developed and implemented client service strategies to enhance customer satisfaction.
  • Led cross-functional teams to streamline communication processes and improve service delivery.

Administrative Assistant – Legal Services

Services Centre
03.2009 - 04.2011
  • Managed front-line communication with clients and supported legal professionals in delivering efficient services.
  • Maintained organized documentation and client files to support prompt and accurate service.
  • Scheduled appointments, coordinated meetings, and handled confidential client records.
  • Coordinated office operations, enhancing workflow efficiency across departments.
  • Managed scheduling and calendar appointments for senior leadership, optimizing time management.

Education

Associate Degree -

Wesley Junior College

High School Diploma - undefined

Wesley College

Skills

  • Customer service expertise
  • Effective conflict resolution
  • Effective communication skills
  • Documentation management
  • Detail-oriented approach
  • Analytical problem solving
  • Collaborative teamwork
  • Effective time management
  • Regulatory compliance oversight
  • Regulatory compliance management
  • Risk assessment expertise
  • Anti-money laundering compliance
  • Engaging training facilitation

Languages

English
Native or Bilingual

Timeline

Customer Relations and Compliance Specialist

Costa Corporate Services Ltd.
09.2017 - 10.2023

Client Services Manager

Broadway Trust Consultancy Services Ltd.
06.2011 - 08.2017

Administrative Assistant – Legal Services

Services Centre
03.2009 - 04.2011

High School Diploma - undefined

Wesley College

Associate Degree -

Wesley Junior College
Kayla Griffith