Kayla Groshen
Forest Hills,NY
Summary
Dedicated worker with comprehensive experience in patient care, physical therapy support, and sport rehabilitation. Known for strong team collaboration, adaptability, and patient-handling skills to build trust and support throughout the rehabilitation journey, delivering consistent results. Passionate about empowering individuals to safely getting back to doing what they love most, regaining their independence and achieve their health goals through rehabilitation. Skilled in assisting with therapeutic exercises, maintaining patient records, and ensuring safe, supportive environment. Reliable and responsive to evolving needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nanny/Mothers Helper
Family of Children
Queens, New York
06.2012 - Current
- Cared for three girls (2 year old, 6 year old and 7 year old), ensuring their safety and meeting their emotional and developmental needs.
- Prepared meals and maintained a clean environment around the house
- Provided transportation to and from school, camp and extracurricular activities
- Facilitated activities including back to school shopping, bringing them to the park and beach, bike riding and introducing them to swimming.
- Promoted positive behavior and conflict resolution skills, implemented behavioral redirection when appropriate
- Kept parents informed of children's progress and behavior
Medical Assistant/Receptionist
Independent Medical Examinations
Queens, New York
09.2022 - 03.2025
- Managed high patient volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Greet and check in patients for IME exam
- Verify identification, physical eligibility for exam, need for translator and any legal representation
- Complete patient intake form
- Organize and prepare all patient documentation
- Address and manage all patient complaints and legal issues
Swim Coach
Queens Aquatics Club
Woodside, NY
09.2022 - 05.2023
- Coached the Novice group; youth aged 6 to 9 for competitive swim team.
- Created practices/sets for swim team members
- Fixed and critiqued techniques
Manager
Elite Pool and Fitness
Whitestone, NY
05.2022 - 09.2022
- Supervised all lifeguards and gateguards at pool
- Managed scheduling of lifeguard/gateguard shifts
- Addressed and managed all member complaints
- Enforced pool rules
- Managed and maintained proper chlorine and chemical levels
- Ensured all safety measures and health codes were adhered to
- Supported lifeguards in establishing and maintaining a clean and safe workplace and swimming area
- Completed necessary paperwork, incident reports and billing information.
Babysitter
Syracuse, New York
08.2021 - 05.2022
- Cared for two boys, 18 month old and 4 year old, provided attentive care and support to children, ensuring safety and well-being.
- Developed engaging educational activities that promoted learning and creativity.
- Maintained a clean and organized environment to foster a positive atmosphere.
- Assisted with daily routines, including meal preparation and hygiene practices.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented behavior management techniques to encourage positive social skills.
Receptionist at Recreation Center
Le Moyne College
Syracuse, NY
09.2020 - 03.2022
- Greeted and checked students into the recreation center
- Established a clean and safe workplace
- Insured and verified students complied with COVID-19 protocols by enforcing mask and testing policies and sterilizing all gym equipment
Shadowing
Professional Physical Therapy
Garden City, NY
07.2021 - 09.2021
- Observed physical therapists with an athletic training degree rehab athletes and develop a training program
Shadowing
Professional Physical Therapy
Glendale, NY
12.2020 - 09.2021
- Observed Physical Therapists treating patients
- Assisted PT with patients and their exercises/treatments
Lifeguard
Le Moyne College
Syracuse, NY
09.2018 - 01.2020
- Monitored the safety of patrons in and around the pool area
- Monitored high school team practices and swim meets
- Performed rescues, applied the skills of first aid and CPR when needed
- Set up and maintained a clean and safe workplace and swimming area
Lifeguard
Elite Pool and Fitness
Whitestone, NY
05.2016 - 09.2019
- Monitored the safety of patrons in and around the pool area
- Applied the skills of first aid and CPR when needed
- Established a clean and safe workplace and swimming area
- Performed rescues when needed and prepared reports after initiating a save
Gate Guard
Elite Pool and Fitness
Whitestone, NY
05.2016 - 09.2019
- Greeted members at gate and checked them in
- Handled member complaints in a professional manner
- Completed necessary paperwork and billing information
Shadowing
Excel Workout
Manhasset, NY
02.2018 - 06.2018
- Observed Physical Therapist treating patients
- Maintained cleanliness and organization of therapy equipment and workspaces.
- Prepared treatment areas by setting up necessary tools and supplies for sessions.
- Supported patients during therapeutic activities, ensuring safety and adherence to instructions.
Receptionist
David Groshen Salon
NY
06.2014 - 01.2016
- Greeted clients at the door
- Answered phone and scheduled appointments
- Completed necessary paperwork and billing information
- Handled patron complaints in a professional manner
Education
B.S - Psychology with a Minor in Biology
Moyne College, College of Arts and Science
Syracuse, NY12.2025
High School -
St. Francis Preparatory School
Fresh Meadows, NY06.2018
Skills
- Strong work ethic
- Problem-solving
- Patience and empathy
- Reliability and trustworthiness
- Patient preparation
- Therapeutic exercise
- Sports injury treatment
- Functional mobility training
- Injury prevention education
- Treatment assistance
- Endurance training
- First aid
Accomplishments
Le Moyne College Swimming and Diving Team Fall 2018 - Spring 2022
- Learned time management skills balancing division II athletics and being a full time student
- Dedicated 20+ hours a week to training, lifting, and swim meets
Advocates Program Fall 2018 - Spring 2022
- Engaged with disabled and mentally challenged adults in the pool
Manresa Program Winter 2019 - Spring 2020
- Explored our values and how these values are a product of the environment we grew up in
Dolphins Connect Program Winter 2020 - Spring 2022
- Deliver food and supplies to the homeless
Certification
Lifeguarding, CPR/AED & First Aid Certified Spring 2016 - Summer 2021
- American Red Cross
Timeline
Medical Assistant/Receptionist
Independent Medical Examinations
09.2022 - 03.2025
Swim Coach
Queens Aquatics Club
09.2022 - 05.2023
Manager
Elite Pool and Fitness
05.2022 - 09.2022
Babysitter
08.2021 - 05.2022
Shadowing
Professional Physical Therapy
07.2021 - 09.2021
Shadowing
Professional Physical Therapy
12.2020 - 09.2021
Receptionist at Recreation Center
Le Moyne College
09.2020 - 03.2022
Lifeguard
Le Moyne College
09.2018 - 01.2020
Shadowing
Excel Workout
02.2018 - 06.2018
Lifeguard
Elite Pool and Fitness
05.2016 - 09.2019
Gate Guard
Elite Pool and Fitness
05.2016 - 09.2019
Receptionist
David Groshen Salon
06.2014 - 01.2016
Nanny/Mothers Helper
Family of Children
06.2012 - Current
B.S - Psychology with a Minor in Biology
Moyne College, College of Arts and Science
High School -
St. Francis Preparatory School
SKILLS AND ACHIEVEMENTS
- Lifeguarding, CPR/AED & First Aid Certified Spring 2016 - Summer 2021
- American Red Cross
- Le Moyne College Swimming and Diving Team Fall 2018 - Spring 2022
- Learned time management skills balancing division II athletics and being a full time student
- Dedicated 20+ hours a week to training, lifting, and swim meets
- Advocates Program Fall 2018 - Spring 2022
- Engaged with disabled and mentally challenged adults in the pool
- Manresa Program Winter 2019 - Spring 2020
- Explored our values and how these values are a product of the environment we grew up in
- Dolphins Connect Program Winter 2020 - Spring 2022
- Deliver food and supplies to the homeless