Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Gross

Adams,WI

Summary

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed, Dedicated Firefighter with 11 years of experience responding to emergencies. Collaborative and teamwork-oriented individual with track record of performing rescues, operating vehicles and working with crews to extinguish fires. A very Hard working individual with experience in many positions and Emergency response and determined to succeed.

Overview

10
10
years of professional experience

Work History

Firefighter

Adams county fire district
09.2014 - Current
  • Initiated plans of care based on patient assessments
  • Completed all mandatory education and training classes
  • Maintained fire extinguishers and other fire equipment in multiple stations
  • Completed continuing education classes in firefighting, rescue and emergency services
  • Patrolled burned areas to locate and eliminate hot spots
  • Applied appropriate extinguishing agents to structural, residential, commercial, industrial, chemical, petroleum, aircraft, vehicle and wilderness fires
  • Cooperatively and supportively interacted with coworkers and supervisors
  • Extinguished residential, aircraft, structural, woods and automobile fires with handheld tools and equipment.

Phlebotomist

Unity Point Health-Meriter
03.2024 - 04.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

Shake Maker

Wisco Nutrition
06.2023 - 03.2024
  • Implemented time-saving strategies for blending multiple shakes simultaneously, increasing overall productivity.
  • Managed cash register transactions accurately while providing friendly service during busy periods of operation.
  • Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
  • Boosted sales through upselling additional ingredients or size upgrades when taking orders from customers.
  • Brewed coffee and tea and changed out drink station syrups.

Barista Shift Lead

Dunkin' Donuts
03.2023 - 08.2023
  • Implemented time-saving strategies for blending multiple shakes simultaneously, increasing overall productivity.
  • Managed cash register transactions accurately while providing friendly service during busy periods of operation.
  • Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
  • Boosted sales through upselling additional ingredients or size upgrades when taking orders from customers.
  • Brewed coffee and tea and changed out drink station syrups.

Deputy Jailer

Marquette County Sheriff's Office
11.2022 - 02.2023
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
  • Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
  • Facilitated the transport of inmates to court appearances, medical appointments, and other off-site locations while ensuring security at all times.
  • Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from inmates and other members of public.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Supervised inmates during meals, recreation and other activities.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Examined incoming and outgoing mail to detect contraband.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.

Correctional Officer

Redgranite Correctional Institution
01.2022 - 07.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Administered drug tests to inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Supervised inmates during meals, recreation and other activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Completed intake paperwork, fingerprints, and searches.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Documented inmate behavior and activities in logbooks.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Guest Service Representative

Kwick Trip
06.2021 - 08.2021
  • Offering each guest industry-leading support, smoothly managing expectations, and delivering above-and-beyond care for every need
  • Built customer loyalty with personalized, knowledgeable help for every inquiry
  • Coordinated smooth responses to diverse emergencies, working well with first responders to smoothly resolve incidents
  • Kept guest services department operating efficiently with skilled administrative support and well-organized supplies
  • Provided information about local features, such as shopping, dining, nightlife, or recreational destinations
  • Received, stored, and delivered luggage or mail
  • Ran errands for guests, stored items and supported business needs.

Health Aide

Tomah VA Medical Center
09.2020 - 12.2020
  • Developed solid relationships with staff, customers, and vendors
  • Troubleshoot problems and develop successful solutions
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Kept all areas clean, organized and in line with company professional standards
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Maintained full compliance with legal, health, and safety regulations
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Prepared visual representations of patients' performance and progress.

Direct Care Professional

Pine valley services
09.2019 - 10.2019
  • Kept clients mobile using training in safe mobility assistance
  • Delivered expert care to clients convalescing or incapacitated by illness or injury
  • Organized effective medication plans to keep clients current with prescriptions
  • Encouraged patient independence with caring support for personal hygiene and mobility needs
  • Improved patient care and outcomes through close collaboration with the healthcare team
  • Supported individuals' personal hygiene by helping with basic tasks
  • Provided clients with communication assistance, typing correspondence and obtaining information from outside sources
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Maintained full compliance with legal, health, and safety regulations.

Correctional Officer

New Lisbon Correctional institution
02.2019 - 08.2019
  • Established positive working relationships and maintained boundaries with resident offenders
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Built solid relationships with staff and residents to keep institutions safe and secure
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Inspected work sites and crew trucks for contraband, cleanliness and safety
  • Issued cleaning supplies, comfort items, laundry and all basic meals
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Delivered inmates to work sites and returned safely by following protocols
  • Conducted routine and emergency head counts
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

Store Associate

Family Dollar
01.2019 - 02.2019
  • Worked in tandem with managers and upper-level leadership to keep correct inventories
  • Handled cash transactions, accurately counting cash and giving correct change
  • Helped keep inventory rooms stocked and maintained
  • Provided top-notch customer service, satisfying customers and generating repeat business
  • Interacted with customers positively, answering questions about products and services
  • Helped customers navigate the store, complete sales, and process returns
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Assisted customers with purchases and returns.

Office Assistant

Forward service corporation
08.2018 - 11.2018
  • Assisted Clients for case workers
  • Answered Phone calls
  • And worked with Microsoft Word, and Excel
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Sanitarian, Lineworker, Wexar operator

Brakebush brothers
05.2015 - 09.2016
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures
  • Followed basic safety rules, standard safety guidelines, and Personal protective equipment
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
  • Worked closely with others in team-oriented settings to maintain line productivity
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
  • Boxed, labeled and transported items to support assembly operations.

Overnight Stocker

Walmart
10.2015 - 03.2016
  • Readied items for sales floor stocking by affixing tags and preparing pallets
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Unboxed product and placed on shelves according to layout and planogram guidelines
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

Certificate - Entry Level Firefighter

Mid-State Technical College
Wisconsin Rapids, WI
03.2016

Diploma -

Adams Friendship High School
Friendship, WI
05.2014

Skills

  • Public relations
  • Emergency procedures
  • Strong computer skills
  • Basic math
  • Presentations
  • Strong communication skills
  • Safety inspections
  • CPR/BLS certified
  • Positive attitude
  • Dedicated team player
  • Exceptional writing skills
  • Team player
  • Self motivated
  • Quick learner
  • Independent worker
  • Approachable
  • Flexible
  • Cheerful and energetic
  • Positive outlook
  • Reliable and dependable
  • Positive and cheerful
  • Active listener
  • Fire Emergency procedure
  • Microsoft word
  • Fire Equipment use
  • Fire victim rescue
  • Fire Prevention
  • Data Entry
  • Coordination
  • Critical thinking
  • Written communication
  • Guest relations
  • Multitasking
  • Document review
  • Safety monitoring
  • Relationship building
  • Excel
  • Call handling
  • Planning
  • Customer communication
  • Patient care
  • Powerpoint

Structural Firefighting

First Aid Certified

Fire Safety

Fitness and Agility

Medical Response

Flexible and Adaptable

Basic Life Support

Mass casualty events

Fire Prevention Strategies

Hose connections

Fire response rescue direction

Fire alarm response

Fire service

Ventilation Techniques

Wildland Firefighting

Dispatch

Burning Building Entry Tactics

Emergency Response Procedures

Vehicle extrication

Firefighting activities

Emergency medical treatment

Firefighting

Plans of care initiation

Decision-Making

Team Collaboration

Fire safety plan creation

Venipuncture

Venipuncture Expertise

Patient support

Blood culture collection

Syringe method

Customer Service

Butterfly Venipuncture

CPR/AED

Certified in CPR/AED

Team Leader

Goal Minded

Patient Monitoring

Patient Relations

Heartsaver First Aid CPR AED (First Aid CPR AED)

Heartsaver First Aid (First Aid)

Patient preparation

Order of draw

Patient Care

Heartsaver First Aid

Butterfly needle technique

Leadership Qualities

Coaching abilities

Physical Fitness

Motivational Skills

First Aid Training

Criminal Law

Observation

Safety

Inmate monitoring

Weapons training

Criminal Justice

Firearm Safety

Public Safety

Firearms Training

Disciplinary Actions

Inmate Transport

Stress Tolerance

Restraint Techniques

Booking procedures

Cash Handling

Team Leadership

Problem-Solving

Customer service focus

Flexible Schedule

Positive Attitude

Decision-making capabilities

Team motivation

Role Modeling

Strong verbal and written communication

Timeline

Phlebotomist

Unity Point Health-Meriter
03.2024 - 04.2024

Shake Maker

Wisco Nutrition
06.2023 - 03.2024

Barista Shift Lead

Dunkin' Donuts
03.2023 - 08.2023

Deputy Jailer

Marquette County Sheriff's Office
11.2022 - 02.2023

Correctional Officer

Redgranite Correctional Institution
01.2022 - 07.2022

Guest Service Representative

Kwick Trip
06.2021 - 08.2021

Health Aide

Tomah VA Medical Center
09.2020 - 12.2020

Direct Care Professional

Pine valley services
09.2019 - 10.2019

Correctional Officer

New Lisbon Correctional institution
02.2019 - 08.2019

Store Associate

Family Dollar
01.2019 - 02.2019

Office Assistant

Forward service corporation
08.2018 - 11.2018

Overnight Stocker

Walmart
10.2015 - 03.2016

Sanitarian, Lineworker, Wexar operator

Brakebush brothers
05.2015 - 09.2016

Firefighter

Adams county fire district
09.2014 - Current

Certificate - Entry Level Firefighter

Mid-State Technical College

Diploma -

Adams Friendship High School

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Kayla Gross