Kayla Grout
Pomona,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. Experienced in the Property Management field with over 15 years years of experience.
Overview
4
4
years of professional experience
Work History
Property Manager
Harbor Group Management Company
06.2021 - 01.2023
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Identified, reviewed and applied policies and procedures.
Assistant Property Manager
Mill Creek Residential
01.2020 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
Leasing Manager
Harbor Group Management Company
01.2019 - 01.2020
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
Certificate - Real Estate
Advanced Training Institute
Garnerville10.2022
Skills
- Tenant and Eviction Laws
- Building Operations
- Web Browser Software
- Financial Management
- Leasing and Sales
- Financial Analysis
- Multi-Family Property Management
- Fair Housing Mandates
- MRI Accounting Software
- Financial Statements
- City and County Regulations
- Fire Safety Regulations
- Building Codes
Timeline
Property Manager
Harbor Group Management Company
06.2021 - 01.2023
Assistant Property Manager
Mill Creek Residential
01.2020 - 06.2021
Leasing Manager
Harbor Group Management Company
01.2019 - 01.2020
Certificate - Real Estate
Advanced Training Institute
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