Kayla Grovenor
Townsend,GA
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
CCHS
03.2025 - Current
- Greeting and assisting patients, ensuring a welcoming environment.
- Supported administrative tasks, including filing and data entry.
- Maintained reception area cleanliness and organization for professional appearance.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained office calendar efficiently.
- Handled incoming and outgoing mail, ensuring timely distribution.
- Team work
- Scheduled, coordinated and confirmed appointments and meetings.
Book Keeper/Retail Assistant Manager
Piggly Wiggly
05.2020 - 07.2024
- Supervised daily operations to ensure optimal store efficiency and customer satisfaction.
- Analyzed sales data to identify trends, driving informed decision-making for merchandising efforts.
- Coordinated team schedules to maximize coverage during peak shopping hours, improving service quality.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Retail Sales Associate
Walmart
07.2018 - 05.2020
- Stocked shelves
- Shopped for customers
- Team work
- Customer service
Office Manager
Piggly Wiggly
03.2012 - 07.2018
- Opened and Closed the store
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated staff schedules, optimizing resource allocation and improving team productivity.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms for office supplies and services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma -
Telfair County High School
Mcrae, GaSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Hospitality services
Timeline
Front Desk Receptionist
CCHS
03.2025 - Current
Book Keeper/Retail Assistant Manager
Piggly Wiggly
05.2020 - 07.2024
Retail Sales Associate
Walmart
07.2018 - 05.2020
Office Manager
Piggly Wiggly
03.2012 - 07.2018
High School Diploma -
Telfair County High School