Kayla Gruber
Phenix City,AL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications along with excellent time management and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Sunglass Hut - Luxottica
Columbus, GA
02.2023 - Current
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Communicated regularly with customers to gain insights into their needs.
Kiosk Sales Manager & Warehouse
Division Sports
Hybrid Position, Multiple States
11.2012 - 01.2024
- Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones.
- Staged and sorted multiple types of products for loading.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
- Attended trade shows for in-person engagement and network building.
- Tracked monthly sales to generate reports for business development planning.
- Increased purchase amounts by cross-selling with similar products.
- Established relationships with key clients, while maintaining existing customer base.
FOH Team Leader/Server/Bartender
Cottage Café
Bethany Beach, DE
04.2018 - 09.2022
- Managed tables throughout the dining room to execute service at the highest level through the POS system.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Supervised serving staff to drive a high level of hospitality and food excellence.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality, and accommodations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Assistant Bar Manager/Bartender
Manada Golf Club
Grantville, PA
02.2015 - 03.2018
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Completed regular bar inventories and daily requisition sheets.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
Server & Hostess
Isaac’s Restaurant and Deli
Hummelstown, PA
08.2012 - 06.2016
- Operated POS terminals to input orders, split bills, and calculate totals.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in preparing salads, appetizers, and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline the process for both customers and restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Food & Beverage Clerk
Hershey Entertainment & Resorts
Hershey, PA
04.2010 - 01.2015
- Delivered high-quality customer service through a deep commitment to knowledge and performance.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Processed guest orders promptly and accurately.
- Greeted guests in a friendly and professional manner while directing them appropriately.
- Courteously answered phones while providing excellent customer service.
- Followed health codes while performing cleaning duties to maintain restaurant appearance.
Education
Bachelor of Science - Health Administration
The University of Phoenix - Online Campus
Phoenix, AZ05-2027
Some College (No Degree) - Medical Records Certificate Program
The University of Phoenix - Online Campus
Phoenix, AZ05-2023
Bachelor of Arts - Media Arts
Wesley College
Dover, DE 05-2017
Pennsylvania Cyber Charter School
06.2012
Skills
- 14 Years of Customer Service & Hospitality Experience
- 14 Years of Food/Restaurant Industry Experience
- 8 Years in Restaurant & Retail Operations Management
- Team Building & Leadership
- Microsoft Office Expertise
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Sales Monitoring & Strategies
- Documentation and Reporting
- Marketing Tactics
- Product and service branding and knowledge
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Portuguese
Beginner
A1
Romanian
Beginner
A1
Accomplishments
- Honor Society member with The University of Phoenix Chapter March 2024 in The National Society of Collegiate Scholars (NSCS) for outstanding academic achievements with a 3.4 GPA or above.
- Honored Presidential Member of The National Society of Leadership & Success(NSLS) through the University of Phoenix in 2022; maintaining at least a 3.3 GPA.
References
References available upon request.
Timeline
Assistant Manager
Sunglass Hut - Luxottica
02.2023 - Current
FOH Team Leader/Server/Bartender
Cottage Café
04.2018 - 09.2022
Assistant Bar Manager/Bartender
Manada Golf Club
02.2015 - 03.2018
Kiosk Sales Manager & Warehouse
Division Sports
11.2012 - 01.2024
Server & Hostess
Isaac’s Restaurant and Deli
08.2012 - 06.2016
Food & Beverage Clerk
Hershey Entertainment & Resorts
04.2010 - 01.2015
Bachelor of Science - Health Administration
The University of Phoenix - Online Campus
Some College (No Degree) - Medical Records Certificate Program
The University of Phoenix - Online Campus
Bachelor of Arts - Media Arts
Wesley College
Pennsylvania Cyber Charter School
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