Kayla Guerriero
Sewickley,PA
Summary
Results-driven management professional with 6+ years of experience and a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
7
7
Years of management in the retail industry
Work History
CASHIER/SERVER
Monte Cellos
Wexford, PA
08.2023 - Current
- Managed cash handling procedures to ensure accurate transactions and financial accountability.
- Delivered exceptional customer service by addressing inquiries and resolving conflicts to enhance client satisfaction.
- Executed food preparation tasks following strict health and safety guidelines to maintain quality and freshness.
- Coordinated order management processes to streamline operations and improve delivery efficiency.
- Collaborated effectively with team members to foster a positive work environment and achieve common goals.
- Upheld cleanliness standards through regular maintenance and sanitation practices to provide a safe dining experience.
MANAGER
Giant Eagle
Pittsburgh, PA
11.2019 - 11.2025
- Formulated effective sales strategies that drove increased revenue and market penetration.
- Facilitated staff training sessions to enhance team skills and improve overall performance.
- Led diverse teams to achieve project goals while fostering a collaborative work environment.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly and effectively.
- Managed inventory levels efficiently to optimize stock availability and reduce excess waste.
- Ran cash register, dry cleaning and returns.
- Completed curbside orders from start to finish
- Certified receiver and pallet jack operator
- Helped with setritech and internal audits
ASSISTANT MANAGER
Body Central
Tarentum, PA
09.2013 - 01.2014
- Provided exceptional customer service by answering all inquiries and providing knowledge on products.
- Mediated conflicts between team members to maintain a positive work atmosphere and promote teamwork.
- Oversaw inventory management processes to ensure optimal stock levels and reduce waste.
CASHIER
Walmart
Kittanning, PA
08.2012 - 07.2013
- Handled cash transactions accurately and efficiently to ensure smooth point-of-sale operations.
- Delivered outstanding customer service by greeting each customer with a friendly attitude and answering all questions.
- Processed transactions swiftly while maintaining a high level of accuracy and attention to detail
SCHOOL BUS DRIVER
AJ Myers & Sons
Kittanning, PA
09.2008 - 04.2010
- Formulated efficient route plans to optimize transportation schedules and minimize delays.
- Implemented rigorous safety protocols to ensure the well-being of all passengers during transit.
- Executed emergency procedures to effectively manage and respond to unforeseen incidents during transportation services.
- Enhanced communication skills to foster clear and effective interactions with students, parents, and staff.
CREWMEMBER
Wendy’s
Kittanning, PA
08.2002 - 11.2003
- Managed cash handling procedures to ensure accuracy and security in all financial transactions.
- Delivered positive customer service with a welcoming attitude.
- Prepared high-quality food items following safety and quality standards to enhance customer satisfaction.
- Maintained cleanliness standards in work areas to ensure a safe and hygienic environment.
Education
Associate of Science - Business Administration
Southern New Hampshire University
High school graduate or equivalency certificate (GED) - Cosmetology
Lenape Vocational/Technical School
01.2004
High school graduate or equivalency certificate (GED) - undefined
Kittanning High School
06.2002
Skills
Leadership development
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Staff training
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Sales transactions
- Complex Problem-solving
- POS system operations
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Decision making aptitude
- Order verification
- Reports and documents
- Fraud prevention awareness
- Loss prevention
- Loyalty program promotion
- Leadership development
- Multitasking and organization
- Training and onboarding
- Complaint resolution
- Basic math
- Promotions and discounts
- Online orders preparation
- Ordering and stocking
- Customer assistance
- Staff mentoring
- Report preparation
Team collaboration
Analytical mindset
Customer service expertise
IT support
Communication skills
Effective communication skills
Problem-solving expertise
Resource management
Management expertise
Empathetic patience
Professional integrity
Time management
Employee development
Detail-oriented
Inventory control
Retail transaction management
Theft prevention
Employee coaching
Alcohol compliance
Employee onboarding
Workplace etiquette
Conflict management
Returns processing
Identity verification
Task management
Trustworthy and reliable
Certification
- RAMP Seller/Server, Pennsylvania Liquor Control Board ~ Issue Date: 2024-01-22 | Expiration Date: 2026-01-22
- Food Safety Manager, National Registry of Food Safety Professionals ~ Issue Date: 2021-08-19 | Expiration Date: 2026-08-19
Qualifications And Achievements
Power Pallet Jack Operator | 2023-03-01