Kayla Guge
Summary
Dynamic leader and adept communicator with proven expertise in customer service and sales, honed at Busey Bank and other notable positions. Excelled in fostering team collaboration and driving revenue growth through innovative solutions and exceptional client relations. Demonstrates integrity and adaptability, consistently exceeding performance metrics.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Cosmetologist/Barber
Sport Clips
05.2023 - 09.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Care Advisor
Busey Bank
05.2021 - 04.2023
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Delivered comprehensive product demonstrations during sales calls or virtual meetings.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Utilized upselling techniques when appropriate to increase revenue while still meeting customer needs genuinely.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Service Manager 1
Busey Bank
04.2014 - 08.2020
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Theology
Global University
Springfield, MO08.2025
Licensed Cosmetology - Cosmetology
Regency Beauty Institute
Champaign, IL05.2012
High School Diploma -
GCMS High School
Gibson City, IL05.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Integrity and Honesty
- Initiative and Self-Motivation
- Leadership Qualities
- Sales expertise
- Adaptability and Flexibility
- Dependable and Cooperative
Timeline
Crew Member
McDonald's
12.2023 - Current
Cosmetologist/Barber
Sport Clips
05.2023 - 09.2023
Customer Care Advisor
Busey Bank
05.2021 - 04.2023
Service Manager 1
Busey Bank
04.2014 - 08.2020
Bachelor of Arts - Theology
Global University
Licensed Cosmetology - Cosmetology
Regency Beauty Institute
High School Diploma -
GCMS High School
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