Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Gunderson

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Security Officer

The Fillmore
01.2023 - 10.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Server

Blacksheep Coal Fired Pizza
07.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Manager

Papa Murphy's
04.2020 - 07.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Server Assistant

The Melting Pot Restaurants Inc.
03.2018 - 04.2020
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Engaged in suggestive selling and other sales techniques.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored dining room inventory and replenished as necessary.

Education

High School Diploma -

South Saint Paul High School
South Saint Paul, MN

Skills

  • Safe Food Handling
  • Guest Engagement
  • Order Management
  • Point of Sale Operation
  • Suggestive Selling
  • Order Accuracy
  • Hospitality Service Expertise
  • High-Volume Dining
  • Strong Work Ethic
  • Problem Solving
  • Upselling
  • Reliable and Responsible
  • Decision-Making
  • Cool Under Pressure
  • Attention to Detail
  • Organizational Skills
  • Upselling Techniques
  • Time Management
  • Effective Communication
  • Memory Retention
  • Conflict Resolution
  • Multitasking Abilities
  • Food Safety Practices
  • Sales Techniques
  • Quality Control

Timeline

Security Officer

The Fillmore
01.2023 - 10.2023

Server

Blacksheep Coal Fired Pizza
07.2022 - 01.2023

Manager

Papa Murphy's
04.2020 - 07.2022

Server Assistant

The Melting Pot Restaurants Inc.
03.2018 - 04.2020

High School Diploma -

South Saint Paul High School

Similar Profiles

CREATE PROFILE
Kayla Gunderson