Kayla Gurley

As part of the remodel team, I rearranged the sales floor including: displays, fixtures, counters, and product to match the new floor plan and product placement.

As the office manager, I was in charge of sending out invoices to the companies that we had done work for. I would weekly send in our payroll paperwork and review employees paychecks before distribution. I kept all necessary business paperwork and files, both paper copies and digital copies, neatly organized.

• Managed multiple tasks simultaneously while maintaining accuracy and speed in a fast-paced environment.
• Assisted with meal preparation, ensuring timely service for customers.
• Collaborated with team members to streamline kitchen processes, resulting in more efficient workflows.
• Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enforced company policies and regulations with employees.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.