Kayla Gurley
Memphis,TN
Summary
Dedicated professional experienced in team leadership and patient assessment. Background includes physical therapy, sales, First Aid, and leasing. Expertise in rehabilitation techniques, customer service, and communication, enhancing client experiences across healthcare and recreational settings. Committed to delivering timely and effective solutions tailored to individual needs.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Leasing Agent
College Station Properties
Tuscaloosa, AL
08.2025 - Current
- Managed lease applications, ensuring accuracy and completeness of applicant information to streamline approval process.
- Facilitated property tours for clients, delivering comprehensive details on leasing options.
- Promptly responded to tenant inquiries, ensuring high customer satisfaction levels.
- Coordinated maintenance requests with service teams, facilitating timely repairs to enhance tenant satisfaction.
- Maintained accurate records of lease agreements and tenant communications in database systems.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Followed up with tenants to ensure timely lease renewals.
- Responded promptly to tenant inquiries, delivering quality customer service to maintain positive tenant relationships.
Clothing Sales Associate
Indigo
Memphis, Tennessee
01.2021 - Current
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Provided product knowledge to customers, answering questions about fabric care and styles.
- Resolved customer inquiries and issues promptly, contributing to overall satisfaction and loyalty.
- Trained new associates on store policies, customer service standards, and sales techniques.
- Processed transactions efficiently using point-of-sale systems for accurate sales tracking.
- Organized merchandise displays to enhance visual appeal and accessibility for customers.
- Designed displays that showcased featured items and seasonal trends to attract customer interest.
Physical Therapist Intern
Titan Orthopedics
Memphis, Tennessee
06.2026 - 08.2026
- Observed precise assessments of patient condition and functional abilities.
- Utilized resistance bands, free weights, and treadmills to deliver targeted therapeutic exercises aligned with patient rehabilitation goals.
- Assisted patients in rehabilitation exercises and mobility training to enhance recovery and improve functional abilities.
- Supported patients recovering from recreational, sports, and occupational injuries during therapy sessions to facilitate progress and promote healing.
- Educated patients on proper posture and body mechanics to prevent injury.
- Observed physical therapists during patient treatments to gain experience in diagnosis and treatment techniques.
- Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
Head Lifeguard
Windyke Country Club
Memphis, Tennessee
04.2021 - 09.2021
- Led team of lifeguards, ensuring adherence to safety regulations through consistent guidance and instruction.
- Developed training program for junior lifeguards on emergency response techniques, enhancing team readiness.
- Responded promptly to emergencies, providing first aid.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
- Assisted with swim lessons for all ages, including special needs participants.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Oversaw inventory of supplies used in aquatic facility operations. of supplies used in aquatic facility operations.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Bachelor of Science - Kinesiology
The University of Alabama
Tuscaloosa, AL12-2026
Skills
- Therapeutic exercises
- Emergency Response
- Team leadership
- Effective communication
- Lease management
- Patient assessment
- Injury prevention strategies
- Customer service
- Communication skills
Certification
- CPR, AED, and First Aid
Accomplishments
- Dean's List
- President's List
Timeline
Physical Therapist Intern
Titan Orthopedics
06.2026 - 08.2026
Leasing Agent
College Station Properties
08.2025 - Current
Head Lifeguard
Windyke Country Club
04.2021 - 09.2021
Clothing Sales Associate
Indigo
01.2021 - Current
Bachelor of Science - Kinesiology
The University of Alabama