Kayla Hadley
Hooksett
Summary
Proven Human Resources Sergeant with a robust background at NH Army National Guard, excelling in customer relations and HR analytics. Expertise in policy interpretation, software/hardware compliance, and training development. Achieved streamlined ID issuance across five sites, showcasing strong administrative support and office management skills.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
NH Army National Guard
09.2022 - Current
- Responsible for the accountability, control, verification, and issuance of military identification cards and Common Access Cards (CACs).
- Managed five site locations to ensure compliance with security protocols and appearance standards.
- Continuously installed new software and hardware to maintain site compliance.
- Managed records on DoD Service Members, employees, contractors, retirees and family members.
- Fielded all inquiries related to benefits eligibility, military identification card issuance and customer record status.
- Reduced accountability errors by closely monitoring received and returned card stock and conducting regular audits through Inventory Logistics Portal (ILP).
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
Human Resources Sergeant
NH Army National Guard
10.2020 - 07.2022
- Advised Senior Human Resource Sergeant and staff members on personnel strength, status' and record updates.
- Analyzed, corrected and consolidated reports to ensure data quality.
- Led and trained six Soldiers in the Human Resources field while fostering an environment of learning and collaboration.
- Created training products and conducted presentations on HR policies, systems and procedures.
- Critiqued and produced policies, procedures and miscellaneous correspondence in regards to the HR field.
Sales Assistant
Concrete Systems, Incorporated
02.2017 - 04.2017
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
Human Resources Assistant
Rymes Energy Holdings, Incorporated
12.2014 - 07.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Helped employees register for benefits programs using online portals.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Associate Of Applied Science - Accounting
Manchester Community College
Manchester, NH05.2015
Skills
- Customer Service and Relations
- Interpretation of policy and procedures
- Training development and mentoring
- HR analytics and report preparation
- Microsoft Office Products
- New Hire Onboarding and Orientation
- Human Resources Management Systems
- Time Tracking and Payroll Management
- Inventory Control
- Administrative Support
- Office Management
Timeline
Human Resources Specialist
NH Army National Guard
09.2022 - Current
Human Resources Sergeant
NH Army National Guard
10.2020 - 07.2022
Sales Assistant
Concrete Systems, Incorporated
02.2017 - 04.2017
Human Resources Assistant
Rymes Energy Holdings, Incorporated
12.2014 - 07.2015
Associate Of Applied Science - Accounting
Manchester Community College
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