Kayla Hadley-Sanders

• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes for Misdemeanor Unit
• Conducted Family Meetings, police reports, accident reports for Death By Motor Veh cases
• Performed clerical and substantive legal work in assisting 8 attorneys; researched public records and prepared discovery requests and responses; scheduled and summarized depositions. (CCISDA, ACIS, KBCOPS)

• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Examined financial statements, written documents, audio files that could be used as evidence for fraud
cases.
• Responded to customer inquiries and delivered appropriate information after carefully researching
Unemployment issues.
• Grew revenue by improving sales and service strategies.
• Reviewed credit histories from applicants and determined feasibility of granting loans.
• Verified claimants’ employment history through proper security channels.

Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met. Dispatches and communicates with law enforcement, fire and EMS units ensuring agency policy, procedures and goals are met. Responsible for time sensitive work involving the transmission of radio and telephone information and requests to public safety agencies. Must deal with sensitive information in a discreet and professional manner. Learns and trains on a variety of technology including computers, radios and telephone systems. Works in an environment where multiple activities are routinely underway that influence the performance of the duties assigned. Provides input regarding policies and procedures pertaining to the operation of the Center. Coordinates with Center Manager to implement changes in Center procedures. Provides daily feedback to trainees' during the on-the-job phase of training by use of Daily Observation Reports (DOR). Provides specific trainee performance reports to Center Manager; Training and Management with Daily Observation Reports (DOR) for ongoing coaching and guidance. Coordinates with management to identify “in-service” training relevant to policy and procedure as well as professional development of Center staff. Provides input to Center Manager to identify staff in need of remedial training due to performance issues. Ability to recall details and record information/numbers quickly and correctly. Ability to simultaneously process information from multiple sources (verbal, texts, notifications and/or emails) and keep information clear. Ability to make appropriate decisions based on minimal information Act in that capacity and supervise the operations of the Communications Center if and when manager is off the floor.