Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Kayla Hale

Blountville,TN

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Food City through exceptional customer service and problem-solving skills. Skilled in teamwork and collaboration, adept at creating positive work environments and efficiently managing time. Achieved significant improvements in customer retention and operational efficiency without exceeding a 55-word limit.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transaction.

Highly experienced cashier known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.-3

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

16
16
years of professional experience

Work History

Sales Associate

Food City
11.2023 - Current
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.

Food Service Worker

Sullivan County Schools
08.2021 - 05.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Cleaned and organized kitchen, dining and service areas.
  • Processed customer payments and balanced cash drawers.
  • Learned other teammates' work tasks to train as backup.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Monitored food quality and freshness throughout day.

Restaurant Food Server

Pizza Plus Inc
05.2019 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end./
  • Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
  • Assisted in training new server hires, sharing best practices and restaurant procedures.

Gas Station Attendant6

Circle K
01.2014 - 05.2017
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions./
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.

Gas Station Attendant

BP
01.2009 - 01.2014
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions./
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

Education

Associate of Applied Science - Criminal Justice

Waubonsee Community College
Sugar Grove, IL
05-2013

High School Diploma -

Sullivan North High School
Kingsport, TN
05-2005

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Languages

English
Full Professional

Timeline

Sales Associate

Food City
11.2023 - Current

Food Service Worker

Sullivan County Schools
08.2021 - 05.2023

Restaurant Food Server

Pizza Plus Inc
05.2019 - 08.2021

Gas Station Attendant6

Circle K
01.2014 - 05.2017

Gas Station Attendant

BP
01.2009 - 01.2014

Associate of Applied Science - Criminal Justice

Waubonsee Community College

High School Diploma -

Sullivan North High School
Kayla Hale