Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KAYLA HALL

POLK CITY,US

Summary

Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Sales

Fleetwing
08.2024 - Current

Customer Experience Coordinator

Lazydays RV of Tampa
07.2023 - 08.2024
  • Provided exceptional customer service to ensure customer satisfaction
  • Developed strategies for addressing common issues that arise during the customer experience journey
  • Resolved customer complaints in a timely manner
  • Customized service solutions to meet individual customer needs, enhancing personalization
  • Managed customer service databases, ensuring accurate and up-to-date information

Dessert Line

Publix
11.2021 - 01.2022
  • Reported any issues to supervisor immediately for resolution
  • Ensured proper labeling of completed products before shipping out
  • Operated automated bakery machinery in accordance with safety regulations
  • Reported any malfunctions or damage to equipment to supervisors immediately
  • Assisted with the packaging and labeling of finished products
  • Stacked boxes of finished products onto pallets for shipping purposes
  • Inspected product for defects or deviations from standard specifications

Preload

UPS
10.2019 - 11.2021
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs
  • Ensured that all products were stored properly in designated areas
  • Responded quickly to requests from supervisors regarding changes in order picking priorities
  • Unloaded materials by hand or with equipment to help team meet work demands
  • Checked cargo before transportation and determined if items adhered to proper regulation standards
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries
  • Packed boxes and stock using organizational guidelines

Dispatch Coordinator

Ed Waters Transportation
01.2018 - 10.2021
  • Responded to high volume of phone and email requests to provide logistics information.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
  • Developed strong relationships with clients by providing consistent updates.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.

Education

Ridge Career Center
Winter Haven, FL
01.2009

Skills

  • Customer Service
  • Call Documentation
  • Account updating
  • Data Entry
  • Problem-solving
  • Teamwork
  • Collaboration
  • Organizational Skills
  • Professional telephone demeanor
  • Effective Communication
  • High-energy attitude
  • Multitasking
  • Time Management
  • Microsoft Exchange
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Conflict Resolution
  • Microsoft Excel
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills

Languages

English

Timeline

Customer Service Representative/Sales

Fleetwing
08.2024 - Current

Customer Experience Coordinator

Lazydays RV of Tampa
07.2023 - 08.2024

Dessert Line

Publix
11.2021 - 01.2022

Preload

UPS
10.2019 - 11.2021

Dispatch Coordinator

Ed Waters Transportation
01.2018 - 10.2021

Ridge Career Center
KAYLA HALL