Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hammonds

Mallie,KY

Summary

I possess outstanding customer service skills. Since 2008, I have dedicated myself to serving the public, consistently exceeding expectations to meet their needs. I am a personable individual with outstanding organizational and multitasking abilities, complemented by strong relationship-building skills. I excel in scheduling, processing payments, handling calls, and assisting others in any way I can to ensure the workplace operates efficiently.

Overview

16
16
years of professional experience

Work History

Legal Secretary

Bowling Law Firm, PLC
08.2022 - Current
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Created and printed legal documents for attorneys to review.
  • Upheld strict standards of confidentiality for both client and company information, demonstrating a strong emphasis on client privacy.
  • Enhanced overall customer experience by consistently keeping clients informed through effective communication strategies.
  • Scheduled and managed attorney appointments.
  • Ensured accurate and timely document filing for attorney.

PSE Clerk

United States Post Office
01.2013 - 06.2021
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Used computer systems to track packages and update client information.
  • Weighed mail and computed pricing amounts.
  • Prepared reports to track mail volumes, fees and other related data.
  • Provided service and sales to walk-in customers.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Upsold postal services like insurance and tracking.
  • Sorted mail according to size, shape and destination.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
  • Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
  • Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.

Head Bank Teller

Community Trust Bank
03.2008 - 11.2011
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
  • Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
  • Generated monthly reports on customer activity and customer feedback.
  • Calculated fees due, interest and change for customer transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed applications for new accounts.
  • Trained new hires on customer service policies and procedures.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received loan and utility payments, sending funds to correct destinations.
  • Referred customers to other banking departments for specialized services.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Streamlined teller operations for improved productivity and increased accuracy in transactions.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.

Education

No Degree - Basics

Hazard Community And Technical College
Hazard, KY

High School Diploma -

Perry County Central Highschool
Combs, KY
04.2006

Skills

  • Court Filing
  • Document Formatting
  • Efficient multi-tasker
  • Appointment Setting
  • File Organization
  • Client Communication
  • Document filing
  • Phone Etiquette
  • Editing and proofreading
  • Typing Speed
  • Multi-tasking Capabilities
  • Strong leadership qualities

Timeline

Legal Secretary

Bowling Law Firm, PLC
08.2022 - Current

PSE Clerk

United States Post Office
01.2013 - 06.2021

Head Bank Teller

Community Trust Bank
03.2008 - 11.2011

No Degree - Basics

Hazard Community And Technical College

High School Diploma -

Perry County Central Highschool

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Kayla Hammonds