Kayla Hammonds
Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Machine Operator/ Coordinator
Bridgestone
Graniteville, South Carolina
04.2023 - Current
- Operated machinery to produce tire components efficiently and safely.
- Monitored production processes to maintain quality and consistency standards.
- Conducted regular equipment inspections to ensure optimal performance and safety.
- Maintained accurate records of production data for reporting purposes.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Followed safety regulations and best practices to promote a safe work environment.
- Prepared machine for production processes by equipping with required tools and parts.
- Record production information such as quantities produced and materials used on daily logs.
- Coordinated team meetings to discuss project updates and resource allocation.
Customer Service Manager
USAA Federal Savings Bank
Aiken, South Carolina
01.2021 - 04.2023
- Managed customer inquiries through multiple channels to ensure prompt resolution.
- Trained and developed team members on customer service best practices and protocols.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Facilitated conflict resolution for complex customer issues requiring escalation.
Learning Coordinator
Amazon
Columbia, South Carolina
06.2018 - 01.2021
- Coordinated training programs for new employees across various departments.
- Developed learning materials tailored to specific team needs and goals.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Managed scheduling and logistics for training sessions and events.
- Collaborated with leadership to assess training effectiveness and areas for improvement.
Cashier
Bojangles
Aiken, South Carolina
09.2015 - 04.2018
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the cash register area.
- Assisted customers with menu selections and answered inquiries.
- Monitored inventory levels and restocked supplies as needed.
Education
Aiken High School
Aiken, South CarolinaSkills
- Equipment operation
- Production monitoring
- Quality assurance
- Machinery troubleshooting
- Team collaboration
- Training development
- Problem solving
Certification
- Forklift - Bridgestone 2023
- Train the Trainer - Amazon 2018
Timeline
Machine Operator/ Coordinator
Bridgestone
04.2023 - Current
Customer Service Manager
USAA Federal Savings Bank
01.2021 - 04.2023
Learning Coordinator
Amazon
06.2018 - 01.2021
Cashier
Bojangles
09.2015 - 04.2018
Aiken High School