Kayla Hams
Cudahy
Summary
Developed strong interpersonal and communication skills in clinical mental health setting, seeking to transition into new field. Proficient in patient care and support with focus on empathy and effective communication. Looking to leverage these skills in dynamic and supportive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inpatient Mental Health Technician
Rogers Behavioral Health
08.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Sales Associate
Tilly's
02.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Tanning Consultant
Suntancity
03.2022 - 07.2022
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Increased salon revenue through upselling tanning packages and retail products to clients.
Restaurant Hostess
Pizza De Brazil
06.2020 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
High School Diploma -
Cudahy High School
Cudahy, WI06-2022
Skills
- Behavior observation
- Stress reduction techniques
- Crisis intervention
- Active listening
- Customer service
- Critical thinking
Certification
- RBT - Registered Behavior Technician
- CPR
- NCI- Nonviolent Crisis Intervention
- Driver's License
Timeline
Inpatient Mental Health Technician
Rogers Behavioral Health
08.2023 - Current
Sales Associate
Tilly's
02.2023 - 05.2023
Tanning Consultant
Suntancity
03.2022 - 07.2022
Restaurant Hostess
Pizza De Brazil
06.2020 - 11.2020
Bachelor - Psychology
University of Wisconsin, Milwaukee
High School Diploma -
Cudahy High School
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