Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Amerson-Hanaike

Lehi,UT

Summary

Experienced team lead and project manager with a strong background in operations, known for building efficient workflows, leading cross-functional teams, and driving complex initiatives from the ground up.

Overview

4
4
years of professional experience

Work History

Operations Team Lead (Utility Processing)

Conservice
Logan, UT
01.2025 - Current
  • Lead and support a global team of 270+ individuals across outsourced utility processing operations, ensuring accuracy, efficiency, and alignment with company standards.
  • Conduct data analysis to identify trends, bottlenecks, and areas for improvement—transforming insights into scalable process enhancements.
  • Partner closely with Product Management and key stakeholders to test and refine tools used across BPO teams, contributing to roadmap prioritization and user feedback loops.
  • Serve as a strategic liaison between operations and product, ensuring that workflow improvements are implemented effectively and aligned with long-term business goals.
  • Guide change management efforts during rollouts and system updates, providing an operational perspective to ensure smooth adoption and minimal disruption.

Chief Executive Officer

Furelic (Sandbox Startup)
Logan, UT
08.2024 - Current
  • Founded and led the development of Furelic, a SaaS platform simplifying pet compliance for multifamily communities—owning product strategy, user research, and MVP execution.
  • Drove the full product lifecycle from concept through prototyping, collaborating with engineers, designers, and stakeholders to build a scalable resident and property manager experience.
  • Led agile project management cycles to prioritize features, manage development sprints, conduct testing, and incorporate user feedback into iterative releases.
  • Conducted 40+ customer interviews to validate market needs, define key workflows, and align functionality with industry pain points.
  • Represented Furelic in the USU Sandbox accelerator, pitching to investors, receiving mentorship, and managing milestones toward pilot launches with 800+ unit portfolios.

Enterprise Customer Success Manager

Conservice
Logan, UT
05.2024 - 01.2025
  • Served as the primary point of contact for a portfolio of enterprise clients using Conservice’s Synergy product, ensuring satisfaction, and long-term retention.
  • Managed onboarding, training, and ongoing support, tailoring solutions to client needs while driving adoption and engagement.
  • Acted as a liaison between clients and internal teams to resolve issues and align on deliverables.
  • Analyzed client performance data to identify opportunities, recommend process improvements, and proactively address potential concerns.
  • Led recurring strategy calls and business reviews to communicate value, gather feedback, and maintain high customer satisfaction across accounts.

Project Manager

Conservice
Logan, UT
07.2023 - 05.2024
  • Formalized and led cross-functional projects between ESG (Solutions), Product, and Operations to implement internal tools and sustainability-focused initiatives.
  • Defined project scopes, success metrics, and implementation plans for multi-departmental tools used across 200+ team members.
  • Collaborated with engineering and BI teams to roll out new features and dashboards, leading testing, rollout strategy, and stakeholder training.
  • Translated operational pain points into business requirements to streamline workflows, improve ESG tracking accuracy, and increase reporting efficiency.
  • Managed communication, buy-in, and accountability across Product, Ops, and ESG to ensure successful project delivery and long-term adoption.

Operations Team Lead (Data Integrity)

Conservice
Logan, UT
06.2021 - 07.2023
  • Founded and built a new audit and data integrity team to identify upstream errors in billing data, defining structure, processes, and long-term team vision.
  • Created analytical review models and reporting tools in collaboration with Business Intelligence to detect patterns and prevent future anomalies.
  • Served as the point of contact between Operations, Product Development, and ESG (Solutions), aligning backend systems with ESG compliance requirements.
  • Influenced feature design and internal tooling by sharing frontline data insights, and leading functional requirements gathering across departments.
  • Acted as the interim product/project lead for internal solutions before transitioning into a full-time project management role, created as a result of team impact.

Education

Bachelor of Science - Data Analytics & Management

Utah State University
Logan, UT
12-2026

Skills

  • Employee development
  • Project management
  • Customer success
  • Change management
  • Decision-making
  • Self-Directed

Timeline

Operations Team Lead (Utility Processing)

Conservice
01.2025 - Current

Chief Executive Officer

Furelic (Sandbox Startup)
08.2024 - Current

Enterprise Customer Success Manager

Conservice
05.2024 - 01.2025

Project Manager

Conservice
07.2023 - 05.2024

Operations Team Lead (Data Integrity)

Conservice
06.2021 - 07.2023

Bachelor of Science - Data Analytics & Management

Utah State University

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