Kayla Hannam
Shawnee
Summary
Proven leader in client engagement and strategic sales planning, I excel in driving results through effective negotiation. At Enterprise Rent-A-Car, I spearheaded initiatives that significantly enhanced operational efficiency and sales performance. My approach combines strong analytical skills with a commitment to fostering positive relationships, ensuring both customer satisfaction and team success.
Experienced with building strong client relationships, understanding customer needs, and providing tailored vehicle solutions. Utilizes effective communication and negotiation skills to drive sales and customer satisfaction. Track record of achieving sales targets through strategic planning and customer-focused approaches.
Overview
8
8
years of professional experience
Work History
Car Sales Consultant
Enterprise Mobility
09.2024 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Explained purchase prices, sales, warranty, and optional products.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
Assistant Branch Manager
Enterprise Rent-A-Car
06.2024 - 09.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Manager Trainee
Enterprise Rent-A-Car
08.2023 - 06.2024
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
High School Teacher
Shawnee Mission School District
08.2020 - 05.2023
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
Restaurant Server
First Watch Daytime Cafe
02.2017 - 07.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Bachelor of Science - Secondary Education
Baker University
Baldwin City, KS12-2015
Skills
- Client Engagement Development
- Results-Driven Approach
- Effective Negotiation Skills
- Strategic Sales Planning
Timeline
Car Sales Consultant
Enterprise Mobility
09.2024 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
06.2024 - 09.2024
Manager Trainee
Enterprise Rent-A-Car
08.2023 - 06.2024
High School Teacher
Shawnee Mission School District
08.2020 - 05.2023
Restaurant Server
First Watch Daytime Cafe
02.2017 - 07.2020
Bachelor of Science - Secondary Education
Baker University
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