Kayla Hardin
Medina ,TN
Summary
Efficient worker skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Detail-oriented with 3 years in retail and related positions. Exceptional custemer service and people skills. Consistently go extra mile to promote customer satisfaction and meet sales goals.
Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.
Overview
13
13
years of professional experience
Work History
Accountant
Max Trans
Humboldt, TN
09.2025 - Current
- Managed billing cycles and ensured timely invoicing for services rendered.
- Reviewed and verified billing discrepancies to maintain accuracy in accounts.
- Processed payments and reconciled accounts to ensure financial integrity.
- Maintained comprehensive records of transactions for audit purposes.
- Monitored aging accounts receivable reports to identify overdue invoices for follow-up.
- Assisted in month-end closing activities by preparing receivable reports for management review.
Business Development Manager
Patriot Equity Credit Union
Jackson, TN
01.2025 - Current
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
Accounting Assistant
Patriot Equity Credit Union
Jackson, TN
09.2022 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Prepared daily cash flow statements for management review.
- Analyzed financial documents to identify trends or irregularities.
- Worked closely with auditors during year-end audits to provide necessary documentation.
Collections Manager
Patriot Equity Credit Union
Jackson, TN
07.2020 - Current
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Developed and improved procedures for collection of past due amounts.
- Managed daily posting of payments to customer accounts.
- Updated accounts with documentation of interactions and current information.
- Received and submitted payments and applied amounts to customer balances.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched, evaluated and resolved discrepancies and customer concerns.
Retail Consultant
The Urban cottage
Jackson, TN
08.2018 - Current
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Managed cash register operations using POS system, including processing sales and returns.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Assisted customers and provided excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Identified the demand for service offerings through needs assessments.
- Managed deposits, financial transactions, and business inventory.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assessed conflicts and identified solutions for clients promptly.
Bank Teller/MSR
Patriot Equity Credit Union
JACKSON, Tennessee
07.2020 - 07.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Waitress
Rhodes dinner
Medina, TN
04.2013 - 08.2017
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education
Associate of Science - Accounting
Jackson State Community College
Jackson, TN12.2021
High School Diploma -
South Gibson County High School
Medina, TN05.2015
Skills
- Organization
- Prepared and packaged wholesale orders for distribution
- Customer service
- Project organization
- MS Office
- Inventory management
- Communications
- Relationship development
- Cash register operation
- Great attitude
- Hard working
- Will get the job done right
Timeline
Accountant
Max Trans
09.2025 - Current
Business Development Manager
Patriot Equity Credit Union
01.2025 - Current
Accounting Assistant
Patriot Equity Credit Union
09.2022 - Current
Collections Manager
Patriot Equity Credit Union
07.2020 - Current
Bank Teller/MSR
Patriot Equity Credit Union
07.2020 - 07.2022
Retail Consultant
The Urban cottage
08.2018 - Current
Waitress
Rhodes dinner
04.2013 - 08.2017
Associate of Science - Accounting
Jackson State Community College
High School Diploma -
South Gibson County High School