Kayla Harding
Melrose,NM
Summary
Motivated and results-driven professional with excellent communication skills. Thrives on creative problem-solving and exposure to multiple projects in a collaborative environment. Reliable and highly organized. Primary objective is to support business operations by managing staff, coordinating operations, and ensuring exceptional customer service. Focuses on creating a positive and productive work environment through clear goal-setting, performance monitoring, and effective communication with team members.
Overview
13
13
years of professional experience
Work History
Contract Administrator Supervisor
Onyx Strategic Solutions
02.2025 - Current
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Completed bi-weekly payroll for 12 employees.
Contract Administrator
ONYX Strategic Solutions
04.2024 - 02.2025
- Conducts reviews of contracts to assure contract requirements are met and performs analysis of vendor performance data to propose action plans which will ensure increased success of vendor performance.
- Recommending and performing actions leading up to contractual terminations as well as initiating communication with vendors to ensure full understanding of impact of performance on customer requirements.
- Assists in resolution of issues related to contract non-compliance. Developing.
- Implementing and analyzing data requirements for planning and measurement systems to include proposals of new and innovative tools to assist in performance of contract administration.
Financial Manager
Melrose Senior Center
09.2022 - 02.2025
- Proficient in accounting, quick books, accounts receivable and payable, payroll and worked closely with Non-Metro AAA to stay in compliance with the Non-profit contract.
- Understanding of Policy's and understand required documents and reports and submit them on time.
- Responsible for cash control procedures, including assisting the Program Director in creating the yearly budget.
- Tracking of all fund raising activities and monies.
- Responsible for the financial statements and that they are presented fairly on its financial position and the results of its financial operations.
- Responsible for organization of internal accounting and other control systems to provide a reasonable assurance that is managing federal financial assistance programs in compliance with laws and regulations.
- Expenditure control.
- Ensuring the required annual audit for Non-Metro AAA is completed and submitted.
Purchasing Agent
Defense Supply Center Columbus (DSCC)
04.2018 - 06.2020
- Ensure quality of material by reviewing Trace on all 5962 FSC orders.
- Train new associates on reviewing trace, quality/compliance review, and counterfeit detection and avoidance procedures.
- Monitor the QSLD/QTSL standards, notify Companies on the QSLD/QTSL approved list of any changes.
- Manage relationships between the government and QSLD/QTSL approved companies to help balance the workload and increase competition.
- Collaborate with contractors, contracting officers, supply planners, CAS, product specialists, resolution specialists, Supply Relationship Managers (SRM), Basic Contract Administrators (BCA), and DFAS to ensure that proper courses of action are implemented with emphasis on inspection/acceptance points, packaging, shipping, delivery times, minimum/maximum requirements, item description, and transportation.
- Perform analysis and determine appropriate actions to be taken on post-award requests for internal and external sources.
- Performs contract management and compliance of procurement functions on contracts and purchase orders with focus on problem resolution of any complexities that would interfere with timely delivery of material to our military customer.
- Execution and implementation of contract modifications.
- Orchestrate financial issue resolution through the DFAS.
- Negotiates with customers on issues regarding accelerated delivery, extended delivery, and price breaks due to modifications to the contract requirements.
- Certified in Contracting Level I DAWIA certification.
- Meet requirements by accomplishing monthly goals and metrics.
- Maintain the appropriate Government security clearance.
- Trained new and existing employees in CDAP Procedures.
Senior Member Service Representative
Navy Federal Credit Union
02.2012 - 04.2017
- 2012-2014 Member Services Representative. Analyzed, researched, and resolved discrepancies related to member accounts/loans and held purchasing workload for the branch.
- Assisted members with submitting loan applications and account maintenance.
- Counseled current and prospective members about Navy Federal's products and services.
- Ensure cash and other negotiable instruments were handled properly: including cash accountability controls, adherence to cash handling procedures of Federal agencies and commercial institution, and ensuring validity, negotiability, and genuineness of cash instruments.
- Identified opportunities to cross service products and increase product penetration.
- Performed teller and platform banking functions.
- Understood and complied with federal and other regulations relating to financial products and services.
- 2014-2017 Supervisor Branch Operations. Utilized exceptional time management and organization skills to become efficient in branch balancing, vault custodian duties, ATM balancing, and training team members in member service representative job policies and procedures.
- Counseled members on Navy Federal products and services using guiding and engaging members (GEM) skills to provide superior member service.
- Managed and prioritized multiple requirements maximizing accuracy and efficiency with adherence to governing regulations.
- Monitored cash operation and branch self-auditing efforts to keep the credit union assets secure and within operational limits.
- Administered branch budgeting, purchasing and record retention for business expenses.
- Conducting Inventories of general supplies in the supply storeroom and preparing purchase orders for supplies for the branch to obtain suppliers and services to meet the needs of the customer.
- Responsible for receiving, replenishment and accounting for inventory based on company policy, procedures, and regulations.
- Analyzed statistics and reports to discover, report and leverage business performance and trends.
- Provided an open-door policy to empower team members during training and onboarding on operations and systems, while maintaining an atmosphere allowing for questions when clarification was needed.
- Developed handouts and informational sheets to ease transitions of new products and enhance member service understanding.
- Counseled mortgage loans submitting applications and served as Assistant Treasurer, signing withdrawal checks within limits of authority.
- Established a branch audit team to train member service representatives on best practices, and maintain adherence to regulations security, safety and emergency preparedness procedures.
- Monitored and leveraged resources to maintain high operational efficiency and seek continuous improvement.
- Led multiple projects to enhance member satisfaction and knowledge on products.
- Achieved business services champion and coach increasing team member comprehension and account sales numbers.
- Through training as a GEM leader increased branch satisfaction scores to above regional average (89%).
- E-service champion and trainer resulting in a greater than 150% improvement of members' usage resulting in 1st place for the Monterey, CA branch in the region.
- Assisted in troubleshooting and testing of the new Cash Handling Automation teller system that was a replacement to the ETS teller system, and responsible for the training of new system requirements to all member service representatives and management at two branches (Rancho Bernardo, CA and Monterey, CA).
- Served as acting supervisor/manager in the incumbent's absence.
- Expert skills in research, analytical and problem-solving skills.
- Expert skill exercising initiative and using good judgment to make sound decisions.
- Expert skill interacting tactfully and effectively in demanding situations, also including high production, and changing environments.
- Expert skill navigating multiple screens and PC applications and adapting to modern technologies.
- Expert in verbal and written communications skills.
Education
Bachelors of Arts - Psychology, Criminal Justice
University of North Florida
Jacksonville, FL2011
Skills
- Computer Literate
- Excel
- Power Point
- MS Word
- Lotus
- Outlook
- QuickBooks
- Excellent Communication
- Organized
- Problem-solving
- Project Management
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Contract Administrator Supervisor
Onyx Strategic Solutions
02.2025 - Current
Contract Administrator
ONYX Strategic Solutions
04.2024 - 02.2025
Financial Manager
Melrose Senior Center
09.2022 - 02.2025
Purchasing Agent
Defense Supply Center Columbus (DSCC)
04.2018 - 06.2020
Senior Member Service Representative
Navy Federal Credit Union
02.2012 - 04.2017
Bachelors of Arts - Psychology, Criminal Justice
University of North Florida
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