Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Kayla Harnage

Lake Placid,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pharmacy technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Representative

Walgreens Boots Alliance
09.2022 - Current
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Supported team members in achieving company goals by consistently meeting individual performance targets.
  • Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
  • Continuously expanded knowledge base on current medications and industry advancements for informed decision making
  • Continuously expanded knowledge base on current medications and industry advancements for informed decision making.
  • Explained medication use and side effects under pharmacist direction.

Customer Service Cashier

Raceway
11.2021 - 12.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Sebring High School
Sebring, FL
05.2015

Skills

  • Confidentiality Compliance
  • Insurance Verification
  • Pharmaceutical knowledge
  • Pharmacy law knowledge
  • Cash Handling Accuracy
  • OTC Recommendations
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure

Certification

License Number:

#116009

License Type:

Registered Pharmacy Technician

Timeline

Pharmacy Customer Service Representative

Walgreens Boots Alliance
09.2022 - Current

Customer Service Cashier

Raceway
11.2021 - 12.2022

High School Diploma -

Sebring High School

Similar Profiles

CREATE PROFILE
Kayla Harnage